Thermal power of hot water. Full transcript of utility bills

When paying utility bills, many people are surprised to see the phrase “water heating” on the receipt. In fact, this innovation was adopted back in 2013. According to Government Decree No. 406, in the presence of a centralized water supply system, payment must be made at a two-component tariff.

Thus, the tariff was divided into two components: the use of cold water and heat energy. Now the calculation is made separately for two resources: water for hot water supply and thermal energy. That is why a column appeared in the receipts, which means the amount of thermal energy spent on heating cold water. However, many believe that heating fees are charged illegally, and they write complaints to housing and communal services. To verify the legitimacy of this type of accrual, you should learn more about this service.

The reason for this innovation was additional use energy. Risers and heated towel rails connected to the hot water supply system consume thermal energy, but this expense was not previously taken into account in the calculation of payment for utilities. Since payment for heat supply can only be charged during the heating period, heating the air through the use of a heated towel rail was not paid as a utility service. The government found a way out of this situation by dividing the tariff into two components.

Equipment

If the water heater fails, the hot water bill will not increase. In this case, authorized employees of the managing organization are obliged to repair the equipment as a matter of urgency. But since the repair requires payment, this amount must still be paid by the tenants. While the heating bill will remain the same, there will be an increase in the repair and maintenance charges. This is because water heaters are part of the property of homeowners.

As for non-standard situations, when, for example, some apartments in high-rise building has access to hot water, and the second - only to cold, questions regarding payment for heating are resolved on an individual basis. As practice shows, tenants are often required to pay for common property that they do not use.

Component "thermal energy"

If with the calculation of payment for cold water everything is quite simple (carried out on the basis of fixed tariff), then not everyone understands what is included in the cost of such a service as heating.

The amount for paying for such a service as water heating is calculated taking into account the following components:

• established tariff for thermal energy;
• expenses necessary for the maintenance of a centralized hot water supply system (from central heating points where water is heated);
• cost of thermal energy loss in pipelines;
• expenses necessary for the implementation of transportation hot water.

The calculation of payment for utility services for hot water supply is made taking into account the volume of water used, which is measured in m 3.

As a rule, the amount of required thermal energy is determined on the basis of the general house values, which are shown by hot water meters and consumed thermal energy. The amount of energy used in each room is calculated by multiplying the volume of water used (determined by the meter) by the specific heat energy consumption. The amount of energy is multiplied by the tariff. The resulting value is the amount needed to pay for what is written on the receipt as “water heating”.

How to calculate on your own in 2018-2019

Water heating is one of the most expensive utilities. This is due to the fact that during heating it is necessary to use special equipment operating from the mains. To make sure the receipt shows the correct amount due, you can do the calculations yourself and compare the amount received with the amount shown on the receipt. To do this, you need to find out the amount of payment for thermal energy, established by the regional tariff commission. Further calculations depend on the presence or absence of metering devices:

1. If you have a meter installed in your apartment, then you can calculate the consumption of thermal energy, focusing on its indicator.
2. If there is no meter, calculations should be made based on the established regulatory indicators (set by an energy-saving organization).

If there is a common heat energy consumption meter in a residential building and individual meters installed in apartments, the calculation of the amount for heating is calculated based on the readings general appliance accounting and further proportional distribution for each apartment. If such a device is not available, the amount required to pay for heating is calculated based on the standard energy consumption for heating 1 m 3 of water in the reporting month and indications individual counter water.

Where to file a complaint

If the legitimacy of the appearance of an additional line “water heating” in the receipts is in question, in order not to overpay for heating, it is recommended that you first contact the Criminal Code with a request to explain what this item means. The appearance of a new line in the receipt is legal only on the basis of the decision of the owner of the MKD premises. In the absence of such a decision, a complaint should be written to the GZhI. After filing a claim with the Criminal Code, you must provide a response with explanations within thirty days. In case of refusal to justify why such a service is prescribed in the receipt, a complaint should be filed with the prosecutor's office with a lawsuit in court. In this case, if you have already paid the amount indicated in the receipt, article 395 will serve as the basis for the claim. Civil Code RF. If a refund is not required, but you still have to pay for services that you are not getting, file a claim to exclude the "heating water" line. In this case, it is worth referring to Article 16 of the Law "On Protection of Consumer Rights".

Payment for hot water is one of the main items of expenditure for apartment owners in MKD. Management companies regularly receive questions both on the calculation of fees for this service and on current tariffs. In the article we will deal with all these points and provide a useful reference material, including a table with tariffs for hot water updated in 2019 in Moscow.

Many consumers are still surprised by the appearance in the payment for housing and communal services of the position “heating water”. This innovation appeared a long time ago - in 2013. According to Government Decree No. 406 of May 13, 2013, in houses with centralized system water supply, payment should be made at a 2-component tariff.

The traditional hot water tariff was divided into two parts:

• cold water consumption;
• heat consumption.

For this reason, a line appeared on the receipt indicating the amount of heat spent on heating cold water. It seems to many that payment for this heating is illegal, although it is indeed legitimate. The head of the expert support of the reference system "Management of MKD" answered the question of how to calculate the payment for hot water supply for different categories of houses? .

The innovation was required due to the fact that residents additionally use an unaccounted amount of energy. To DHW system heated towel rails and risers are connected, which consume heat. These costs were previously not taken into account when calculating the payment for CU. It is allowed to take money for heat supply only during heating season, therefore, air heating due to the operation of a heated towel rail as a utility service was not subject to payment. The way out was found precisely in the form of such a division of the tariff into two parts.

For a better understanding, it is worth describing the situation with DHW heating in numbers. If nothing else is required from cold water except purity and pressure, then with hot water everything is a little more complicated. In the case of hot water, another parameter is added - temperature. The supplier must withstand it, otherwise complaints are received, an inspection is scheduled, and if violations are confirmed, the fee is reduced. For hot water, the temperature must be at least +60ºС.

The analysis revealed that the heating of hot water circulating through pipelines consumes about 40% of the heat generally required for domestic hot water supply. The hot water coming from the supplier is not consumed in full and is sent through the return pipe to the heat exchanger, where it is heated by the boiling water supplied to the house. As it passes through the pipes, it cools down. If little water is consumed in the MKD, then heat losses can reach significant values, and the payment made by the owners at a single-component tariff will not be enough to pay off all costs.

Dividing the tariff so that the cost of heating water is taken into account separately was the solution to this problem.

Table of tariffs for hot water from July 1, 2018 in Moscow

The introduction of a new tariff system in Russia, which implies payment for hot water heating, is taking place gradually. The decision on this is made at the regional level, so news about the transition to a new system periodically appears. For example, a 2-component tariff for hot water was introduced in the Altai Territory at the beginning of July 2018. Let's describe what this division looks like.

1. Cold water for hot water. The calculation of payment here is quite simple - water passes through a “hot” meter, its volume in cubic meters is fixed and multiplied by the cost of cold water at the current rate.
2. Heating, that is, the thermal energy spent on providing domestic hot water. Here, the calculations are made somewhat more complicated - the cubic meters calculated by the meter are multiplied by the standard for heating water, as well as by the cost of a gigacalorie.

A separate explanation is required for the moment with the standard for heating cold water for hot water. It is understood as the amount of thermal energy that is spent on bringing a cubic meter of water to the required temperature. This standard is approved at the level of the body working in the regional administration, dealing with the regulation of prices and tariffs.

If in the Altai Territory the transition to 2-component billing took place on July 1, 2018, then in the Chelyabinsk Region it happened earlier. In some regions, the system is already working, in others the transition is still being postponed. For example, in the Volgograd region, the introduction of a new system was decided to be postponed until January 1, 2020. Up to this point, the cost of the service will be charged according to the previous principle - simply for the volume consumed, depending on the tariff for 1 cubic meter of hot water.

The transition to a two-component tariff is a federal initiative that provides for a certain freedom of action for the regions. The new system should eventually start working throughout the country, but now the subjects have the right to start working with it or to postpone this moment. For example, by a recent decision of the Government, the deadline for adopting heat consumption standards for heating cold water for hot water supply was postponed to the beginning of 2020.

The table shows the tariffs for hot water in Moscow, taking into account the increase that occurred from July 1, 2018.

The tariff rate for hot water supply for Muscovites does not include a commission that payment system operators and banking organizations charge for their services when they accept this payment. According to established practice, the specified tariff will be valid for 1-2 years, after which it will be increased again to overcome inflationary fluctuations.

As you can see, Moscow currently uses a one-component tariff for hot water supply, at which consumers pay for the service in the amount of consumed cubic meters according to installed meters or, in their absence (which is already rare today), according to the standard.

How much have water heating bills gone up?

In the capital, as in many other cities, since July 1 this year, the cost of a number of utilities has increased. According to the order of the Moscow government, the average growth should not exceed 5.5 percent, while there was no increase at all for individual positions. If we talk about hot water, then it has become more expensive for citizens living in "old" Moscow by 4.4 percent, and now its price is already mentioned 188.53 rubles per cubic meter.

A new column has appeared in utility bills - hot water supply. It caused bewilderment among users, because not everyone understands what it is and why it is necessary to make payments on this line. There are also apartment owners who cross out the column. This entails the accumulation of debt, penalties, fines and even litigation. In order not to take things to extremes, you need to know what hot water is, hot water heat and why you need to pay for these indicators.

What is DHW in the receipt?

DHW - this designation stands for hot water supply. Its purpose is to provide apartments in apartment buildings and other residential premises hot water with an acceptable temperature, but DHW is not hot water itself, but thermal energy that is spent on heating water to an acceptable temperature.

Experts divide hot water systems into two types:

• Central system. Here, water is heated at a thermal power plant. After that, it is distributed to the apartments of apartment buildings.
• Autonomous system. It is commonly used in private homes. The principle of operation is the same as in the central system, but here the water is heated in a boiler or boiler and is used only for the needs of one particular room.

Both systems have the same goal - to provide homeowners with hot water. In apartment buildings, a central system is usually used, but many users install a boiler in case the hot water is turned off, as has often happened in practice. An autonomous system is installed where it is not possible to connect to the central water supply. Only those consumers who use the central heating system pay for hot water supply. Users of an autonomous circuit pay for utility resources that are spent to heat the coolant - gas or electricity.

Important! Another in the column in the receipt associated with the hot water supply is the hot water supply at the ODN. Deciphering ODN - common house needs. This means that the DHW column on the ODN is the expenditure of energy for heating water used for the general needs of all residents of an apartment building.

These include:

• technical work that is performed before the heating season;
• pressure testing of the heating system, carried out after repair;
• repair work;
• heating of common areas.

hot water law

The DHW Law was adopted in 2013. Government Decree number 406 states that users central system heating companies are required to pay a two-component tariff. This suggests that the tariff was divided into two elements:

• thermal energy;
• cold water.

This is how hot water appeared in the receipt, that is, the thermal energy spent on heating cold water. Housing and communal services specialists came to the conclusion that risers and heated towel rails, which are connected to the hot water circuit, consume thermal energy to heat non-residential premises. Until 2013, this energy was not taken into account in receipts, and consumers used it for decades free of charge, since outside the heating season, air heating in the bathroom continued. Based on this, officials divided the tariff into two components, and now citizens have to pay for hot water.

Water heating equipment

The equipment that heats the liquid is a water heater. Its breakdown does not affect the tariff for hot water, but the cost of repairing equipment must be paid by users, since water heaters are part of the property of homeowners in an apartment building. The corresponding amount will appear on the receipt for the maintenance and repair of the property.

Important! This payment should be carefully considered by the owners of those apartments that do not use hot water, since an autonomous heating system is installed in their housing. Housing and communal services specialists do not always pay attention to this, simply distributing the amount for repairing a water heater among all citizens.

As a result, such apartment owners have to pay for equipment that they did not use. If you find an increase in the tariff for the repair and maintenance of property, you need to find out what it is connected with and contact the management company for recalculation if the payment is calculated incorrectly.

Component "thermal energy"

What is it - a component for a coolant? This is cold water heating. A metering device is not installed on the thermal energy component, unlike hot water. For this reason, it is impossible to calculate this indicator by the counter. How is the thermal energy for hot water calculated in this case? When calculating the payment, the following points are taken into account:

• the tariff that is set for hot water supply;
• expenses spent on the maintenance of the system;
• the cost of heat loss in the circuit;
• the costs spent on the transfer of the coolant.

Important! The calculation of the cost of hot water is carried out taking into account the volume of water used, which is measured in 1 cubic meter.

The energy charge is usually calculated based on the value of the readings of the common hot water meter and the amount of energy in the hot water. Energy is also calculated for each individual apartment. For this, water consumption data are taken, which are learned from the meter readings, and multiplied by the specific consumption of thermal energy. The received data is multiplied by the tariff. This figure is the required contribution, which is indicated in the receipt.

How to make an independent calculation

Not all users trust the settlement center, which is why the question arises of how to calculate the cost of hot water supply on your own. The resulting indicator is compared with the amount in the receipt and, based on this, a conclusion is made about the correctness of the charges.

To calculate the cost of hot water, you need to know the tariff for thermal energy. The amount is also affected by the presence or absence of a meter. If it is, then the readings are taken from the counter. In the absence of a meter, the standard for the consumption of thermal energy used to heat water is taken. Such a standard indicator is set by an energy-saving organization.

If an energy consumption meter is installed in a multi-storey building and the housing has a hot water meter, then the amount for hot water supply is calculated based on the data of the general house accounting and the subsequent proportional distribution of the coolant among the apartments. In the absence of a meter, the rate of energy consumption per 1 cubic meter of water and the readings of individual meters are taken.

Complaint due to incorrect invoice calculation

If, after self-calculation of the amount of contributions for hot water supply, a difference is revealed, it is necessary to contact the management company for clarification. If the employees of the organization refuse to give explanations on this matter, it is necessary to submit a written claim. Her company employees have no right to ignore. A response must be received within 13 business days.

Important! If no response was received or it is not clear from it why such a situation arose, then the citizen has the right to file a claim with the prosecutor's office or a statement of claim in court. The court will consider the case and make an appropriate objective decision. You can also contact the organizations that control the activities of the management company. Here the complaint of the subscriber will be considered and an appropriate decision will be made.

Electricity used to heat water is not free service. The fee for it is charged on the basis of the Housing Code Russian Federation. Each citizen can independently calculate the amount of this payment and compare the received data with the amount in the receipt. In the event of an inaccuracy, please contact the management company. In this case, the difference will be made up if the error is acknowledged.

15.12.2014

The Department of Housing and Public Utilities of the city of Moscow has released a brochure "How to understand the ENP".

Every month Muscovites take out mailbox A single payment document (EPD) - a receipt for payment of utility bills. The document contains all the information about housing and communal services: tariffs, consumption volumes, charges, etc. It can be difficult to understand it, and Muscovites often ask questions about what this or that column means.

What information does the ENP contain?:

1 . Full name - last name, first name, patronymic of the owner / responsible tenant.
2 . The address of the dwelling at which payments for housing and communal services were made.
3 . Barcode. Graphic representation of 28 digital characters. Required to pay for the EPD through electronic terminals.
4 . The month for which the ENP was formed.
5 . Payer's personal code. It is he who must be indicated when paying for housing and communal services at terminals, ATMs and via the Internet.
6 . Information about the managing organization: name, address, contact details.
7 . Information about the dwelling: type of ownership (own or state (municipal), total and residential area, number of registered (separately indicated preferential categories of the population), the date of creation of this ENP and the date of the last payment for housing and communal services.
8 . Types of services for which accruals are made.
Abbreviations used:
Cold water/DHW– cold/hot water supply
Water outlet– Water disposal (sewerage)
CPU- residential metering device
DPU- general metering device
Creation and rem.zh.p.– maintenance and repair of residential premises within the social norm
Creation and repair.- maintenance and repair of residential premises (surplus area)
Maintenance and repair of the second.vein.- maintenance and repair of residential premises (for owners who have a second home or who are not registered in the apartment)
Heating prim.pl.- heating of the main area
Fear.– voluntary insurance
9 . Volumes of consumption of housing and communal services. For each service, its own units of measurement are used: water supply and drainage cubic meters (cubic meter), maintenance and repair, social rent of housing - sq. m. (square meters), heating - Gcal (gigacalories), gas is charged based on the number of registered.
10 . Current tariffs per unit of service.
11 . The amount of accruals for services (the product of column 9 by column 10.).
12 . Information on the amount of benefits for certain types of housing and communal services.
13 . Information about recalculation. For example, recalculation for temporary absence and recalculation for services of inadequate quality.
14 . Charges payable for the service, taking into account benefits and recalculation.

That is why the Department of Housing and Public Utilities of the city of Moscow issued a brochure "How to understand the Single payment document", which tells in an accessible language about what information is contained in the payment document, about the procedure and methodology for calculating each utility service, and much more useful information required to "read" the payment document.

The brochure will help you figure out how to correctly apply limit indices, who is entitled to measures social support on housing and communal services and what threatens persistent non-payers for housing and communal services debts.

What is EPD

A single payment document is a kind of "visiting" card of the city's system of settlements and charges for housing and communal services.

A single payment document is formed every month by specialists of the Multifunctional Centers for the Provision of Public Services of the City of Moscow (MFC) or state-owned public institutions "Engineering Services" of the districts (GKU IS) and delivered to residents before the 15th. On average, employees of the city settlement and accrual system generate about 4 million (!) payment documents per month.

When creating a payment document, a huge database is used: addresses and names of owners and tenants of residential and non-residential premises, a list of services and their suppliers, information on social support measures, etc. All this array of information is processed computer program ACS EIRC. Several thousand specialists take part in the creation of the ENP. And all to ensure that the payment document is in your mailbox.

Controlling the delivery of the EPD together with the residents

The city has a well-established system for monitoring the delivery time of the payment document. If the payment document is delivered later than the 15th day of the month, inform the EPD delivery quality control service about it.

To leave a message about the untimely delivery of the payment document, you must fill out a form on the website of the GKU "Center for Coordination of the GU IS" www.is.mos.ru.

ATTENTION

Some residents and managing organizations have decided to make calculations and charges for housing and communal services on their own. Their payment documents for housing and communal services may differ from the Unified payment document. The information provided in the brochure and later in the article relates exclusively to the ENP.

What do we pay for

The services specified in the payment document can conditionally be divided into several parts. Housing services, these include the “Rental” service (payment for housing for its tenant), and the “Maintenance and repair of housing” service. Utilities: hot and cold water supply, water disposal (sewage), heating, gas supply. In some areas of the capital, electricity is also included in the ENP. But in most cases, this utility service is paid on a separate receipt. Other services are also included in the payment document: locking device, radio, antenna.

Rates, prices and tariffs for housing and communal services are set by the Government of Moscow. Thus, the tariffs for housing and communal services for 2014 were approved by the Decree of the Government of Moscow dated November 26, 2013 No. 748-PP.

The cost of services belonging to the “other” category is determined by a civil law contract and is not regulated by the Moscow Government. Let's take a look at all the services in order.

Housing Services

If the family uses housing on a rental basis, it pays for the rent, as well as the maintenance and repair of the dwelling. The rental fee is calculated based on the area of ​​the dwelling and the rate established by the Moscow Government for a specific type of tenancy - social, commercial or rental of residential premises in non-subsidized houses.

Homeowners pay for the service "Maintenance and repair of residential premises".

The cost of the service "Maintenance and repair of residential premises" includes a management fee apartment building(MKD), maintenance and current repair of common property, works stipulated by the MKD management agreement.

The amount of payment for the maintenance and repair of residential premises in the MKD is determined at the general meeting of the owners of the premises in the house. If the owners have not made a decision on the amount of payment for the maintenance and repair of the dwelling, the calculation is made at prices approved by the Moscow Government.

The Moscow government approves two types of prices for the maintenance and repair of residential premises:
- per area within the established norms(given below), this price is subsidized by the Government of Moscow and now for most Muscovites is 17.84 rubles. for 1 sq. m.,
- for an area exceeding the established norms. This is the actual cost of services and works for the maintenance and current repairs, now for most Muscovites it is 24.53 rub. per 1 sq.m.

The price per area within the established norms is applied to registered residents with a single dwelling. In the ENP, this service is referred to as “sod. rem. zh.p. ".

The difference between the total area of ​​the dwelling and the area within the established norm of the area (in the ENP it is indicated as “created and rem. izl. Zh.p.”) is paid at the price for the area established in excess of the norm. For owners who are not registered in the dwelling or who have a second dwelling, accrual is made at rates for the area established in excess of the norms for the entire dwelling (in the EPD it is indicated “created and repaired second residential.”).

The following rules apply to the calculation of fees for the maintenance and repair of residential premises. For a citizen living alone - 40 sq. m. of the total living area, for a family of two people, 56 sq. m., for a family of three or more people, 25 sq.m. the total area of ​​the dwelling for each family member.

For example, in an apartment of 60.3 sq. m. registered 2 people. The established norm for a family of two is 56 sq. m. This means that the area within the established norms will be calculated at a price within the established norm, and the excess area - 4.3 square meters. m - at a price per area in excess of the norms.

Utilities: water supply

Payment for water supply can be charged according to the readings of apartment metering devices, according to the readings of a house metering device, or according to standards.

If you are paying for a water supply service using an apartment metering device (KPU), then the following abbreviations are used in the EPD: “HVS KPU”, “DHW KPU”, “Vodootv. KPU "- cold and hot water supply according to the indications of an apartment water meter, water disposal (sewerage) according to the indications of the KPU (the sum of indications of cold and hot water supply).

The cost of water is calculated based on the volume according to the readings of the apartment meter (KPU), multiplied by the tariff.

The payment document indicates the water consumption in the billing month according to the readings of the apartment meter. But if the KPU readings were not transmitted on time, they will be calculated based on the average monthly consumption for the previous 6 months.

If you are paying for a house metering device (DPU), the abbreviations are indicated in the payment document: “HVS DPU”, “DHW DPU” and “Vodootv. DPU "- cold and hot water supply, water disposal according to the readings of the house water meter.

Calculation of accruals for cold and hot water for apartments where KPU is not installed is carried out in accordance with the Decree of the Government of Moscow dated February 10, 2004 No. 77-PP.

From the volume of water consumption, according to the readings of the house meter, the volumes of consumption for all apartment devices, the volume of consumption for non-residential premises (if the house has, for example, shops, a hairdresser, etc.), are deducted, as well as general house expenses are deducted, which are determined according to the readings a metering device installed at the place where water is drawn for general house needs. If there is no such device, then the general house expenses are accepted no more than 5 percent of the volume of consumption for the general house device. The resulting balance is distributed among apartments without a CCP in proportion to the number of citizens living in them. At the same time, the resulting volume of consumption per person should not exceed two standards for the consumption of utilities.

If there is neither apartment nor house metering devices, charges are made according to consumption standards: 6.935 cubic meters. m. of cold water per person per month, 4.745 cu. m. of hot water per person per month, water disposal 11.68 cubic meters per person per month.

Heating and gas supply

The payment for heating a residential building in Moscow, in accordance with the Decree of the Government of Moscow dated September 10, 2014 No. 468-PP, is charged based on the average monthly indicator of heat energy consumption. To calculate it, the amount of heat consumed for prior year, and is divided into 12 months. Then the average monthly volume consumed by the entire house is divided by the total area of ​​​​the house - this is how the amount of heat that was required for heating is determined 1 square meter house area. The result obtained is multiplied by the total area of ​​​​the apartment and by the tariff.

At the beginning of each year, the managing organization reconciles the volumes billed to the population for payment and the volumes of thermal energy actually spent in the current year. Based on the reconciliation results, the payment is adjusted, which is usually indicated in the payment document in the “recalculation” column. It can be done both in the direction of increase and in the direction of its decrease.

In the absence of metering devices, charges are made according to consumption standards: 0.016 Gcal per 1 sq. km. m. of the total area of ​​housing.

Payment for gas supply is calculated according to the tariff for each consumer living in the apartment.

Limit indices

The marginal index of changes in the amount of citizens' fees for utilities is a universal tool for monitoring charges for hot and cold water supply, sanitation, heating, and gas. Changing the amount of the fee above the limit index is unacceptable and should entail an immediate response from the executive authorities to eliminate such a situation.

In the capital, the limit index was approved by the Decree of the Mayor of Moscow dated June 30, 2014 No. 542-RM and from November 1 to December 31, 2014 is 6.5 percent. At the same time, the maximum allowable deviation from the value of the limit index for a particular dwelling is 3.2 percent.

Also, in the form of formulas, the Moscow Government approved limit indices for changes in the amount of payments made by citizens for utility services for 2015-2018.

Marginal Index = Consumer Price Index x Coefficient + 3.5%.

In this formula, the Consumer Price Index is calculated based on the forecast of the socio-economic development of the Russian Federation for the year preceding the year for which the change indices are calculated (based on the results of 9 months). Reducing or increasing coefficient for the corresponding year of the long-term period, determined taking into account the forecast of Russia's socio-economic development for this year.

How to apply limit indexes?

To determine if the increase in utility bills exceeds the marginal index, the charges for the two periods must be compared. The fee for any month of the current year must be divided by the fee for December of the previous year. The resulting value must not exceed the limit index. True, for the first long-term period (from July 1 to December 2014), the selected month must be compared with June 2014.

If the change in the amount of the fee exceeds the size of the established limit index, it is necessary to seek clarification from the MFC / GKU IS of the district, the managing organization. And if it was not possible to find out the objective reasons for exceeding the limit index of utility bills, it is worth contacting the State Housing Inspectorate of the City of Moscow and the city's executive authorities.

Limit indices cannot be applied in the following cases.

1. In relation to one utility service.

Limit indices apply to the total payment for all utilities provided to a citizen. Those. it is incorrect to say that the growth of tariffs for some particular utility service has exceeded the marginal index.

2. To the total amount in the ENP.

Limit indices apply only to utilities (hot and cold water supply, sewerage, heating, gas). And in the ENP, in addition to them, accruals for housing and other services are included.

3. To utilities, if the volume of their consumption changes.

In Moscow, the majority of the population pays for utilities based on the readings of apartment or common house metering devices. Accordingly, the volume of consumption, as a rule, is not the same every month, so the payment amount varies from month to month.

In addition, the volume of public services provided is affected by an increase in the number of citizens living or registered in residential premises. Some services are charged for each resident or registered: gas, and in the absence of individual water meters, cold and hot water supply, sanitation.

4. If your eligibility has changed.

The amount of payment depends on whether the citizen has benefits for paying utility bills. When accruing payments, the amount of payment for a specific service is reduced by the amount of benefits provided to him for its payment. In case of loss of the right to a benefit or a change in its size, the payment of a citizen may also change upwards and its growth will exceed the approved index.

For the convenience and simplicity of checking whether the increase in utility bills corresponds to the limit indices, the Government of the Russian Federation has developed an information tool that allows you to make the necessary calculation online.

Currently, this information tool is posted on the websites of the executive authorities of the city of Moscow.

Who is eligible for benefits?

The Moscow government provides citizens effective system social support in the housing sector. Currently, more than 50 categories of citizens in the capital are entitled to benefits, which is much more than provided for by federal law.

Benefits are provided in the form of discounts for no more than one apartment (residential premises) based on rates, prices and tariffs established by the Moscow Government. If the consumer is entitled to social support measures for paying for housing and communal services on two or more grounds, benefits are accrued on one of them.

In the near future, residents will begin to pay for hot water according to a new principle: separately for the water itself and separately for heating it.
So far, enterprises and organizations are already using the new rules, but the old accounting remains for residents. Due to communal confusion, housing and communal services refuse to pay heat power companies. Fontanka understood the complexities of a two-component tariff.

Before

Until 2014, the population and business structures paid for hot water as follows. For the calculation, it was necessary to know only the consumed number of cubic meters. It was multiplied by the tariff and by the figure artificially deduced by officials - 0.06 Gcal. It is this amount of thermal energy, according to their calculations, that is necessary to heat one cubic meter of water. As Irina Bugoslavskaya, Deputy Chairman of the Tariffs Committee, told Fontanka, the “0.06 Gcal” indicator was derived based on the following data: the temperature of the hot water provided should be 60-75 degrees, the temperature of the cold water used to prepare hot water should be 15 degrees in winter, 5 degrees in summer. According to Bugoslavskaya, the committee officials made several thousand measurements, taking information from metering devices - the artificially deduced figure was confirmed.

In connection with the use of this method of payment, there was a problem associated with risers and heated towel rails connected to the hot water system. They heat the air, that is, they consume Gcal. From October to April, this thermal energy is added to heating, but this cannot be done in summer. For a year now, a system has been operating in St. Petersburg, according to which payment for heat supply can be charged only during the heating period. As a result, unaccounted for heat is generated.

Solution

In May 2013, federal officials came up with a way out of the situation of unaccounted heating with heated towel rails and risers. To this end, it was decided to introduce a two-component tariff. Its essence lies in the separate payment for cold water and its heating - thermal energy.

There are two types of heating system. One implies that the pipe with hot water departs from the one intended for heating, the other implies that for hot water water is taken from the cold water supply system and heated.

If hot water is taken from the same pipe as heating, then payment for it will be calculated taking into account the costs associated with chemical treatment, staff salaries, equipment maintenance. If cold water is taken for heating by the State Unitary Enterprise Vodokanal of St. Petersburg, then the payment for it is taken according to the tariff - now it is a little more than 20 rubles.

The tariff for heating is calculated based on how much resources were spent on the production of thermal energy.

Confused dwellers

Since January 1, 2014, a two-component tariff has been introduced for consumers who do not belong to the "population" group, that is, for organizations and enterprises. In order for the townspeople to be able to pay according to the new principle, it is necessary to amend the regulations. Pay by new system prohibit the provision of public services. Since residents are still paying under the old scheme, housing organizations serving homes where non-residential premises got a new headache.

The calculation of payment for hot water supply consists of two parts, or components, each of which is allocated in a separate line in the receipt - DHW and DHW heating. This is due to the fact that in the houses of Akademichesky water preparation is carried out directly by the management company in individual heating points of each house. In the process of preparing hot water, two types of communal resources are used - cold water and thermal energy.

The first component, the so-called