The heating in the apartment does not work where to call. Where to complain about problems with heating. Application to the heating management company: form

With the advent of autumn, colds come, the air on the street cools down, respectively, the cold penetrates into the apartments. Heating supply to residential buildings brings with it not only warmth, but also causes new experiences, frustrations and unnecessary problems among residents. If they gave heating, and the batteries are cold, you should not expect that everything will be resolved by itself. There are several options you can take.

Look for the answer in the HOA

The first question arises: when the batteries are cold, where to complain? To begin with, it is worth talking with neighbors and finding out how things are with heating in their apartments. If you have a common problem, and the batteries are cold throughout the house, then you need to contact management company. The responsibilities of the Criminal Code include control over the provision of residential buildings with everything, including heating. The company has a contract on your behalf with contractors providing these services. The essence of the document is not only in paying debts on receipts, but also in the quality of received and paid services. The task of the HOA is to find out why the contractor did not provide the building with heating in the prescribed period.

Good reason for general heating shutdown

The cause of cold batteries in the apartment can be a major accident on the highway or CHP. In this case, utility organizations are forced to turn off the supply hot water to the site in which your house is located, for repair work.

What should tenants do if there are cold batteries in the house? Where to complain if no one warned and informed about the shutdown of the coolant? In connection with a major accident that disrupted the supply of heat to the entire residential building, in addition to the management company, a collective complaint should be filed with the State Housing Inspectorate. This organization receives calls around the clock.

Collective Complaint

Any complaint must be made in writing. When compiling an application from the collective of residents of the house, you must collect their signatures - the more, the better. The complaint is written simultaneously to the chairman of the management company and to the housing inspectorate in two copies. The paper describes the problem with the requirement to resolve the issue of why they gave heating, but the batteries are cold. One copy remains with the company as is, and the other, stamped and dated, is returned to you. It will serve as a confirmation of the appeal in case of untimely measures. It is acceptable to send a complaint by mail with delivery notification to the recipient. The written authorities are obliged to consider within the time period corresponding to the law.

Temperature according to sanitary standards

Since the beginning heating season often residents are faced with the fact that the battery is half cold or slightly warm. This indicates that the supplied water for space heating is not fully hot. To verify this, it is enough to determine the temperature in the rooms with an ordinary thermometer. Sanitary standards allow that a comfortable daytime temperature in an apartment should be at least 18 ° C above zero with a slight excess of 4 degrees.

After accepting the complaint, an engineer of the company is sent to you, whose task is to identify the causes of cold batteries. To do this, he measures the temperature in each room, fills out the form of the act and gives a copy to the owners. If the readings are below the established norms, then the utilities should take appropriate measures.

Where else can you complain?

It can be hoped that after the elimination of the accident, heating will be supplied to the house. But often utilities, supplying coolant to the house, ignore complaints about insufficient temperature to heat the entire apartment. In this situation, when the radiators in the house are slightly warm or cold, where can you complain about a non-executive management company?

Do not forget that you have in your hands an act of insufficient heat supply drawn up by an engineer who came from the managing organization. And you also have neighbors as witnesses who have the same problem. It is necessary to apply to all competent authorities on communal issues. You should contact the official from the local government, to whom all housing and communal services are subordinate. You can make an appointment in person or send a complaint by e-mail. Today there is such a possibility. You can also write In the application, you need to indicate that you have cold batteries in the apartment, note the address and name of your management office. After that, Rospotrebnadzor experts send an order to the Criminal Code with a request to correct violations in the temperature regime. The request will indicate the time period during which the problem must be fixed. In case of non-compliance with the requirements, penalties will be imposed on the management company.

The last authority that can hold the director of the Criminal Code accountable and thereby restore order is the prosecutor's office. The management company will be afraid to violate the requirements of law enforcement agencies.

Don't pay for what you don't get

Residents who are dissatisfied and freezing in their apartments have every right to demand a recalculation of the cost of heating services. The confirmation will be an act drawn up by an engineer of the management company, which indicates the date of the call when the violation was recorded. Applications are accepted at the Unified Information and Settlement Center. The recalculation must be done next month. You can also demand payment of a penalty for insufficient heat. For each day that the temperature regime does not comply with the norms, 3% of the total payment for heating per month is deducted.

Often, a statement from the entire team of an unheated house is responded to in time and the problem is corrected on time. Things are more complicated for those who found that they gave heat, and the batteries were cold only in their apartment.

Call to the dispatcher

If you are too busy or do not want to find out the cause yourself, for fear of disrupting the heating system, then the first thing to do is call the service company. The dispatcher must introduce himself, write down your data, mark the date of the appeal and register the received application. Then a plumber will be sent to you, who will determine the reason for the lack of heat, and if it is possible to do this quickly, he will fix the breakdown.

If you have a serious problem, then employees of the management company should come to you on a call and draw up an act in two copies, measure the temperature in all rooms. In the absence of employees of the Criminal Code, call the neighbors who will testify and confirm that it is cold in your apartment. Together with them, draw up an arbitrary act and fix the available on this moment temperature.

Mark the date of the first application and indicate that no one came to you. Put signatures with your neighbors and send the paper to the Criminal Code. Signatures in the act must be at least three. After correcting the violations, an act is again drawn up on the compliance of the temperature with the standards. This completes the procedure.

Clarifying the situation

At the beginning of the article, we found out when there are cold batteries in the apartment, where to complain. But you can not panic, but try to figure out for yourself the reason for the lack of heating. If you find that the riser is hot and the battery is cold, this indicates that hot water is not entering it. Check the position of the valve that provides access to the coolant to the apartment, whether it is locked. Maybe you just forgot to open it. Make sure that the riser is not blocked due to work in the basement.

Air lock threat

There are several reasons why cold batteries in the apartment with the onset of the heating season. And this problem occurs in many residents every year. Moreover, in one apartment building, someone has order with heating, while someone is still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is emitted by airlock to be released.

The air accumulated in the pipes prevents the free movement of water, which must continuously circulate and heat the room. In addition, air is not able to conduct heat. This results in the riser being hot and the battery cold. The presence of air accumulations reduces the wear of heating devices, causes rust.

We let the air out

Usually, in a situation where there are cold batteries in the apartment, the tenants bleed the air on their own. To do this, the battery is located

Before opening the valves, you must first turn off the heating and lay rags under the radiator, as air will flow out dirty water. The tap is opened with a screwdriver, which is inserted into a special hole and slowly turned. The released air from the special hole will come out with a hiss. When the air plug comes out, fluid should flow. The faucet can be closed. Thanks to this method, the disturbed circulation of the coolant is restored. The valve is installed on all batteries in the apartment, but it would be logical to carry out the procedure only with cold heaters. You may have to open the faucet more than once.

It is more difficult when air has accumulated not in a room battery, but in pipes located in the basement. You turn on the tap, but there are still cold radiators in the room? What to do? In this case, a plumber from the housing and communal services is called in, who will open a special valve and bleed the air that drowns out the riser.

Blame the neighbors

It may also be that the neighbors, taking care of the comfort in their apartment, illegally make changes to the design of the in-house system - they increase the battery by several sections or install another radiator. The incoming coolant fills the entire area of the heated device, while losing heat for the next apartment. As it moves further through the system, the water cools. As a result, it turns out that cold batteries are in your apartment.

What to do with dishonest neighbors, and how to fix the situation? Taking an example, you can do the same. But this will lead to the fact that the coolant will cool faster, and the increased number of batteries will not bring the desired heat to the apartment. To establish justice, contact the housing and communal services.

Why is the battery cold from the bottom

Cause of partial heating heater it may be connected incorrectly, which causes uneven distribution of hot water. With an erroneous connection, part of the sections heats up, but the remaining area of \u200b\u200bthe battery does not. The best option considered to be diagonal. At lateral connection the coolant does not flow throughout the battery, but chooses short cut so the bottom of the radiator will be cold. It will be necessary to correct the situation and simulate diagonal scheme using an injection tube. It lengthens the flow, due to which the battery heats up evenly. This can only be done by a qualified plumber.

Another reason why the battery is cold from the bottom may be its contamination. Scale and rust settle on the bottom and walls of the radiator, thereby narrowing the passages for the coolant. In this case, the circulation of hot water is disturbed, and the battery does not warm up completely. To clean the battery, you need to rinse it with water several times under pressure.

In any case, if your apartment does not have heating, contact all authorities. By law, public utilities must fix simple violations in the heating system in a day. Complicated repairs must be carried out by utility organizations in a week.

The beginning of the heating season, many residents apartment buildings are perceived as another round of the fight against public utilities who do not provide the proper level of temperature in their apartments. Escaping the cold in their homes with the help of electric heaters, people are forced to bear the cost of both heating, which is not available, and electricity, the consumption of which increases many times due to round-the-clock operation of appliances. At the same time, there is no need to talk about comfort, because it is impossible to warm up a poorly heated apartment with heaters. Therefore, residents try to find out the reasons for the cold in their apartments as quickly as possible, but often do not know where to turn if there is no heating. AT recent times local authorities pay much attention to the issues of providing residential buildings and social facilities with heat. Issues raised are usually resolved within a short period of time. The main thing is to voice the problem!

Finding out the possible reasons for the lack of heat

The owner of the apartment, who is faced with the problem of low temperature in his apartment, needs to communicate with his neighbors on landing and find out how bad their heating business is. If it is warm in neighboring apartments, then the problem is narrow in nature and is associated with a malfunction of the elements of the heating system in a specific room. To determine and eliminate it, a person should contact:

to the directorate for the operation of buildings (DEZ), which maintains this house;
in the HOA, if the owner of the apartment is a member of the partnership;
to a management company that solves all life support issues apartment building.

After receiving the application, the above organizations send a technician to the problematic apartment, who inspects the communications in order to determine the lack of heat, and also takes all possible measures to troubleshoot the heating system on the spot.

In accordance with the law, public utilities have a day to carry out a simple repair of the in-house heating system. For more complex repair work communal organizations are given one week, after which heat in the apartment should still appear.

If all residents of the entrance of an apartment building suffer from the cold in their apartments, then the reasons go beyond the heating system this object. Most likely, the current situation is due to a major accident that happened on the heating mains or at the CHPP itself. In such cases, public utilities have to turn off the heating supply for the duration of work on the emergency site, which can be delayed by the most different reasons. What should residents do in this situation and where to call - if there is no heating, and also there is no information about the date of its appearance?

A major accident on heating networks can cause a lack of heat in an apartment building

The activity of apartment owners should be adequate to the scale of the problem. Therefore, in such situations, calls to the Management Company are duplicated by appeals to the State Housing Inspectorate, for whose employees, with the onset of winter frosts, a “hot time” begins in the full sense of the word. Calls from dissatisfied citizens are accepted by this organization through a "hot line" that operates around the clock.

Proper handling of complaints

All complaints and claims for poor-quality service must be submitted in writing. So after phone call do not be too lazy to write a statement, be sure to make two copies, and take it personally to the Management Company.

Upon admission, the applicant must require the employee of the organization responsible for the proper operation of the house to affix the date and incoming number of the document accepted for consideration on the second copy of the application. Having a copy of the application marked with the Criminal Code will help to quickly resolve the issue in higher structures, as well as in the judiciary, if it comes to compensation for material and moral damage.

Important! An application for the absence of heating can also be sent by mail with a letter with a notification of its delivery to the recipient. In this case, the completed notification form with the signature of the person who received the postal item serves as evidence of the citizen's appeal to the management company.

If the oral appeal of the tenants can be ignored, then a written complaint will have to be considered within the time allotted by law. Therefore, within three days, a specialist must appear at the address indicated in the application, who must measure the temperature in each separate room of the apartment. Make sure that measuring device was at a distance of one and a half meters from the floor and a meter from the outer walls. Based on the results of the measurements made, an act is drawn up in two copies, in which the results obtained are noted. The owner of the apartment must keep a copy of this act. Then this document can become the basis for recalculating the amount billed by the service organization to the owner of the apartment for heating.

Residents have the right to recalculate the cost of housing and communal services in the absence of heat in their apartments

Sanitary and epidemiological legislation regulates temperature standards, both optimal and permissible, in the premises of buildings intended for the residence of citizens. Any deviation from these temperature standards is a reason for recalculating the cost of the service provided improperly.

If the representative of the organization operating the house did not appear, then it is necessary to draw up an act independently in any form. To do this, you will have to invite witnesses, who are usually residents of neighboring apartments. When filling out the act, be sure to note that the invited employee of the housing organization was not present in the inspection of the apartment.

Which government agencies should I complain to?

If the fight for the right to normal conditions living during the heating season does not bring success, then it is necessary to involve all state bodies in the competence of which its solution is in the problem. So, where can you turn to for heating?

First, to local governments. Moreover, in addition to calling and making an appointment for a personal appointment with the official responsible for the work of housing and communal services, it became possible to send a complaint by e-mail, the address of which can be found on the official website of the municipality.
Secondly, to the bodies of Rospotrebnadzor. It is better not to call this structure, but immediately write a complaint in which you must indicate the name and address of the location of your management company. During the entire winter period, the specialists of this supervising state body deal with heating issues as a matter of priority. A written appeal serves as a reason for an unscheduled inspection, after which Rospotrebnadzor experts send an order to the head of the Management Company with the deadlines for eliminating violations of the temperature regime in a residential apartment building. Failure to comply with the order is fraught with the application of penalties to the violator.
Thirdly, to the Prosecutor's Office with a written complaint, in which to demand the initiation of an administrative case against the director of the Management Company.

Despite all the efforts made by the authorities at all levels to restore order in the housing and communal services sector, the problems will not be solved soon. Therefore, citizens need not only to know where to call about heating, but also to be able to competently draw up their complaints.

Heating in residential buildings is carried out according to government regulations and settings. Violation of the heating regulations is considered a gross error in the work of the management company, which should be corrected as quickly as possible.

There are situations when residents' complaints are not responded to, a lot of money is charged for heating, but it is cold in the living quarters. Action in case of such violations should be established rules, you will have to contact the regulatory and supervisory authorities.

If the managers do not correct the situation and do not stop freezing the residents, then an appeal to the courts will be required. Usually there are enough initial appeals and the case does not reach the court, especially if the payment receipts contain false information for heating. Currently, management companies are fighting for the maintenance of houses, trying to correct the shortcomings in a timely manner. Competition very often helps to cope with heating problems, otherwise complaints and petitions to higher organizations are used.

It can be extremely difficult to draw up a legally competent and substantiated application on your own and send it to the correct address. The result of the consideration largely depends on the quality of the initial appeal and complaint against the management company. At this stage of protecting the interests of residents, it is recommended to contact a lawyer specializing in housing issues. It should be understood that incorrectly drafted statement of claim returned for revision or completely denied consideration.

It is best to use online consultation lawyer of our portal, who in operational mode consider the user's question. The consultation will help to assess the prospects of the dispute, as quickly as possible to call on the management company to fulfill its obligations to heat the house and a particular apartment.

The lack of heating in an apartment building is an emergency. A commission is convened, consisting of representatives of the administration of the locality, an employee of the management company, apartment owners or residents living under a social contract of employment. Employees of organizations are notified in writing, the appeal indicates the time and place of the audit.

If there is no reaction from the officials and they do not come at the appointed time, then the inspection report is signed by the tenants present. Such an act will have full legal force, despite the absence of officials. According to the regulations, the drawn up act on the absence of heating and low temperature in the apartment should initially be presented to the management of the housing department, HOA or other organization that has a contract for house maintenance.

If a compromise could not be reached and there is a written complaint drawn up by the tenants, then you will have to complain to higher authorities. Rospotrebnadzor, the prosecutor's office and the court are required to consider the complaint of citizens promptly when it comes to heating apartments. The complaint is also considered by the housing commission, which works on a permanent basis under the municipality.

Appeals to the supervisory authorities will require officials to respond within 30 days, with special violations, such as lack of heat, 10 days are allotted for consideration. After checking on the ground, the causes must be eliminated, and the perpetrators punished to the fullest extent of the law.

On our website you can download the current sample complaint about the lack of heating in the apartment. If the tenants decide to file a lawsuit against the managers, then the case and representation should be entrusted to a housing lawyer who has practical experience protecting the rights of residents.

According to the current standard, the temperature in the living room must be equal to or higher than 18 degrees. If the standard is not met and the tenants pay for a non-existent service, then it will be necessary to correctly draw up a complaint and promptly send it to its destination. An official statement cannot be left unanswered and without a reaction from responsible persons. A complaint or petition for troubleshooting is written in any form, but the document must contain information on the essence of the conflict.

The application must contain the following information:

the name of the recipient of the complaint;
the address of the house and the full name of the tenants who wrote the document;
details of the contract for the maintenance of the house by the management company;
the content of the conflict and its relation to legal norms;
requirements of applicants, the period of consideration and the date of writing.

Collective appeals considered first of all have the greatest weight. Servicing and controlling bodies respond to the filed and registered application, petition or complaint and give a written response on the measures taken. You can send a completed application when you personally visit the office of the organization, by registered mail or via the Internet through the websites of government agencies.

If a statement of claim is formed in court, then the instance should be at the location of the house in which there is no heating. The defendant is the management company, the requirement may be the establishment of the required temperature and compensation for non-pecuniary damage to the residents of the house. Citizens may file a claim for the return of funds paid for heating as illegal enrichment of the management company.

For a positive judgment, great importance pre-trial work done by the tenants to resolve the conflict. Therefore, all available documents on the case with the answers of the heads of the management company and the municipality are attached to the claim.

One of the claims of the plaintiffs may be a petition for early termination of the contract with the management company. If the court satisfies the demand of citizens, then the contract will be terminated unilaterally and another service provider will be selected. apartment house organization.

Who to call if there is no heating?

Returning home to winter time, I want to feel warm and cozy, protected from the cold outside. But there are times when the temperature in the living room is not just insufficient, but, frankly, low. Turn on the heater - not the most best option because it extra expenses for electricity. Yes, and according to the adopted laws and regulations, there are certain criteria for establishing normal temperature. Therefore, you need to know where to complain about cold batteries in the apartment and how to loyally resolve the problem.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call the numbers below. It's fast and free!

Established temperature standards for apartments

There is a special adopted standard of the Russian Federation for housing and communal services.

According to this GOST R 51617-2000 in a residential area, the temperature should vary from 18 to 25 degrees Celsius. However, there are separate data for staircases, basements and attics, the temperature in which also affects the temperature of nearby apartments.

In particular, according to SanPiN 2.1.2.2645-10, the temperature in the rooms should be 20-22 degrees. It is permissible that it be within 18-24 degrees. For bathrooms, kitchens, bathrooms, an indicator from 18 to 26 degrees is possible. AT optimal conditions the numbers 19-21 are indicated for the kitchen and toilet, as well as for the combined bathroom and bathroom in the range from 24 to 26 degrees.

If the indicator is significantly below the acceptable standard, then the situation is not normal and requires an immediate solution. It will help to contact the appropriate service.

Who is responsible for the cold batteries of the apartment and who should solve the problem?

Where to complain if it's cold in the apartment? There are several types of management organizations that are responsible for maintaining the specified standards and norms of housing conditions. It could be management company, housing and communal services or HOA. You need to contact these offices.

The most common problem with cold batteries is either improper design or overly old and no longer usable communications. Less often, it concerns the house itself, which has a very low heat preservation.

If the problem lies precisely in the above reasons (one or several at once), then it is the management company that should solve it. And they cover all the costs of the work done.

The solution time is limited to a week, the only exception is the occurrence of a number of more problems during repairs (detection of complete unusability of not only a secondary, but also one of the central branches of communications).

If the problem of cold batteries lies in the batteries themselves, then they will need to be replaced by the owner of the apartment. Work can be carried out only after obtaining the appropriate permission from the management service. But in winter period this will only be possible in exceptional cases ( Small child, a paralyzed family member). After all, turning off the riser around the house will become a problem for other residents, therefore it is prohibited by the state.

The procedure for contacting the housing and communal services to solve the problem

First of all, it is necessary to conduct an independent measurement and determine how low the temperature in the room is relative to the established norms. Then do the following:

Write a written application addressed to the management company, which is responsible for providing utilities. It must contain the exact data and the reason for the appeal. In this situation, it will consist in inadequate heating quality.
Make a copy of the application and keep it. On circulation must be in without fail present the date of the drafting of the paper and the signature. The original should be taken to the service and given for consideration.

Any statements, online appeals to the management company must be kept even after the problem has been resolved. All papers relating to the problem of cold batteries and its solution must certainly be "on hand". If the difficulty is not resolved, these papers can be a practical help for contacting higher organizations or the court.

After considering the application, the management company will send an engineer or caretaker to the apartment. The specialist will take temperature measurements, check the condition of the water supply. And if the problem is confirmed, they will draw up an act in which they will indicate the details of the inspection and research. A copy of the act will be provided to the tenants, it is worth remembering this. This paper should be kept as a confirmation of the problem and a kind of guarantee from the management company to begin to solve it.

It is recommended to call in the morning or afternoon. There is a tendency for the housing and communal services to reduce the temperature for heating buildings during the day. This is due to the fact that most homeowners are at work. The rise in temperature occurs in the evening. Therefore, in order to establish accurate data, you need to choose an ideally suitable period.

If the problem has not been resolved within 7-10 days, you need to find out the number where to call if the cold batteries remain cold. You can also pay a visit to the housing and communal services and get explanations directly. A positive response about the ongoing decision process should be supported by specific dates for which all required work will be done. If they relieve themselves of responsibility for the decision, they will have to seek help from higher institutions.

What to do if the problem of cold batteries has not been resolved?

There are quite common cases when a written application to the management company and a study by an engineer did not cause an increase in temperature in the apartment.

If after 2 weeks after the drawing up of the act the problem has not been resolved, and there is no answer from the housing and communal services or there are only excuses, then more serious measures must be taken. Contacting special organizations will allow you to influence the irresponsibility of public utilities and finally achieve the provision of quality services.

The first step is to turn to the one standing higher in rank - State Housing Inspectorate. The organization will repeat the studies and draw up another act or use an existing document. Then proceedings will be carried out with housing and communal services and, at best, the problem will be eliminated. However, this method may not work. In this case, you need to visit the following authorities:

Rospotrebnadzor

The institution protects the rights of consumers and provides them with all possible assistance in solving numerous problems. In particular, residents who did not receive quality utilities can be considered affected consumers. Based on the next application, the attached act and other requested documents, the impact on housing and communal services will be carried out. In most cases, this appeal will be enough to bring an incompetent service to justice.

Regional/district/city authorities

The person responsible for the city or region/district can assist in taking appropriate measures to punish housing and communal services and, through the legal authorities, bring him to administrative responsibility in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation. But the problem at this stage is the constant employment of the mayor or governor. Often, such “minor” violations are not paid attention to. Although a really responsible head of regional or municipal authorities will be able to solve the problem quickly.

If the appeal is collective, then it is very likely that it will not take much time to consider the application and resolve the problem. In most cases, the mass complaint of tenants has more impact.

Prosecutor's office

At its core, this organization is also designed to help consumers. Therefore, a complaint to the authority will allow launching the mechanism of proceedings and finding out the reasons why the housing and communal services did not solve the problem. You will need to submit an application and demonstrate an act, which indicates the studies certified by the engineer.

Federal Antimonopoly Service

The organization often has influence over utility providers. Therefore, it is likely that a complaint to the service will allow them to influence the speed of consideration of the application and resolution of the problem in accordance with the drawn up act. By itself, the service is engaged in control over the provision of services.

Mass media

It is quite important to contact not just one media representative, but a whole range of such organizations. It is recommended to communicate not only with city newspapermen or television, but also with higher regional commissioners. This will attract as much as possible more attention to the problem and thereby illuminate it before the mass of consumers, services and officials. Most likely, this stage will be successful, because "denigration" in the media reduces the reputation of the authorities and may result in legal liability for them.

The appeal to the media should be stated in such a way as to really “interest” the service. Otherwise, assistance may be denied.

Judiciary

The last step will be trial, which will put an end to the problem of low temperature in the home. You need to be prepared to provide all the required documents and, in addition, to pay the amount for the review. It is recommended to consult with a qualified lawyer in advance. He will help to correctly draw up a statement / complaint, describe the problem in the right form. Then you just need to be patient and wait for meetings, trials and a decision on the issue.

Will the heating bill be recalculated?

Solving the problem is a clear plus in the relationship between consumers and housing and communal services. But there is another difficulty: paying for heating. Receiving insufficient heat and paying the full price leads the apartment owner to a dead end. But there is still a way out of this situation.

According to the drawn up act on the low temperature in the living room, a study is carried out and a conclusion is made. If the temperature was 10 degrees below normal, then the heat bill will be recalculated. In most cases, a decrease of even 5 degrees will not bring results.

Proceedings with the assistance of other bodies (for example, the court) are unlikely to have a positive effect. But in any case, it is necessary to consult with a lawyer and clarify this issue. If a family with a child lives in the apartment or the period for solving the problem from the housing and communal services was too long, it is possible to achieve a decision on recalculation. Each situation has its own nuances and exceptions.

In any case, it's worth trying to prove you're right. After all, the problems of the management company should not fall on the shoulders of consumers, and even more so bring them inconvenience or loss.