DHL service. German Post - Deutsche Post DHL. Delivery methods. Parcel tracking

I myself will never contact DHL again and will do everything possible to warn people that the main goal of this company is to receive an order at any cost, no matter what. I sent it to my sister wedding dress to Germany, starting from the timing of receipt of the parcel and the cost of this shipment, all the information was unreliable. Delivery times were increased by 2 times, although the employee said about the terms himself, we didn’t even ask, we, in turn, warned the recipient about this, he specifically asked for time off from work, sat at home, and waited. The fact that deadlines may be extended must be warned, not talked about. exact date, as in our case. We paid 9,000 rubles for sending, and in the end they charged another 95 euros from the recipient (the same amount in rubles). And if, it is not your responsibility to advise the Shipper on there. legislation of another country, then you are simply obliged to warn about this and give false information to our question about whether this amount is final, the answer of the DHL employee sounded like this - These are our problems - just a lie. I called this company several times with the same order, everything is the same, there is no information about any fees from another country, and only when you directly ask 20 times, and this is definitely the final amount, then they talk about taxes in passing. Next, the employee was obliged to tell us in more detail about the declared value of the goods, why we are declaring it, how the declared value can affect these taxes and duties that the recipient paid, by the way, the employee deliberately falsely reduced the declared value of our cargo, we announced the amount of the cost of the dress - 30,000 rubles (there is a receipt for the purchase), he himself writes - 200 USD. The DHL employee knew about this, that if you indicate a higher cost, then the taxes will be much higher, but, without warning us about this, he wrote his amount, it turns out that if he had gone into detail, then we would have immediately this point about taxes found out and, of course, we would not send the parcel via DHL, knowing in the end the total amount of this order. Further, if he is allowed to make such decisions for us, why can’t we make them, because, as they explained in Germany, if the declared value was below 50 USD, then these taxes would not exist, we would take on such responsibility and they wrote the amount much lower, this should no longer affect your company, these are already our problems.
I made a complaint and sent it to the legal department, the fact that the employee did not even read it, but simply sent off the prepared response form (I ask one thing, and the employee answers me something completely different), once again confirmed my version that there are many such cases .
Therefore, I recommend that anyone who values ​​their time and money do not contact DHL.

DHL Express is one of the leaders in the field of international express delivery. It is a structural division of the Deutsche Post DHL holding, which is represented in more than 220 countries and territories and is the most international company in the world.

DHL Express delivers correspondence and cargo both within the countries in which it has a presence and between different countries.

Please note that DHL Express is not a postal operator, so the procedures for delivering international cargo will differ significantly from the procedures of postal operators.

Also distinctive feature DHL Express means that the shipment is delivered to the addressee at the specified address by courier to the door.

Cargoes prohibited for shipment via DHL network:

• Alcoholic drinks
• Animals
• Antiques (breakable and/or fragile)
• Asbestos
• Precious metals in ingots
• Currency
• Firearms, including its parts and ammunition
• Hazardous or flammable materials (as defined in the IATA Instructions)
• Human remains, including ashes
• Jewelry, precious metals, gems
• Narcotic drugs
• Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local government of any country from or through which transportation may occur.
• Counterfeit products

Restricted cargo for transportation:

• Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business justification, indicate the details of packaging that guarantees the product’s immobility during transportation). – Regardless of the cost, if the cargo is insured, customers are required to provide an independent expert assessment of the value in advance.
• Excise stamps and outstanding postage stamps.
• Raw tobacco and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
• Dangerous goods. (Coordination with the additional service department is required.)
• Furs, ivory and products made from them.
• Parts, mechanisms of firearms, accessories (sight, trigger, bolts and nuts).
• Electroshock equipment, stun guns, stun guns or other items capable of producing an electrical discharge with the intent to cause harm, injure or temporarily disable (directly or indirectly intended for these purposes). * Items that could potentially be used as weapons, but this is not their intended purpose ( kitchen knives), including decorative items(sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must attach a certificate/certificate/passport (stamped) that this item is not a melee weapon.
• Wrist watch without precious metals, if the cost of one product is more than 5,000 euros, the cost of a batch is more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watches are accepted without restrictions.
• Payment documents in bearer form (activated SIM, credit and debit cards, which can be used by a third party, bearer checks, non-registered tickets for various events, lottery tickets, traveler's checks, prepaid telephone cards, vouchers, tokens that are equivalent cash, money transfers).
• Toy, air pistols.

Since DHL Express is a freight carrier, there are size and weight restrictions. various conditions applications. You can learn more about weight and volume restrictions in the company’s recommendations on this issue (in Russian, format.pdf).

DHL is one of the leaders in providing international express transportation and transport logistics services. Operating in more than two hundred countries, it has about five thousand offices and a workforce of more than 300 thousand people. The main advantage of this company is that it is not tied to such factors as the cost of air tickets and favorable flight conditions. Despite this, her life had both periods of ups and periods of a series of failures. DHL was founded in 1969. Then it was organized by three entrepreneurs, whose surnames form the name of the organization. Initially, DHL specialized exclusively in providing courier services. Namely, she was engaged in the transportation of mail between San Francisco and Honolulu. Within the first few years of operation, the company managed to enter into partnerships with many companies and significantly expand its customer base. In addition, DHL almost immediately expanded the list of services it provides. During the same period, the company opened two offices in countries such as Germany and the UK. After 10 years of its existence, the DHL company ceases to deal only with the delivery of documents and actively begins to develop in a completely different direction, namely, the delivery of parcels. In 1980, the company opened several high-tech serving centers at once and began to provide its services in Eastern Europe and in China. A little later, the company invests impressive sums in the development of its own aircraft fleet and acquires 34 new cargo aircraft.

In 2009, the name of the DHL company changed to Deutsche Post DHL and it adopted new project development, the goal of which was for the company to achieve the status of a logistics company in the world. The company's specialists are beginning to actively develop innovative programs that are aimed exclusively at optimizing working conditions and improving the quality of work.

Learn more about how parcels are sent using DHL in this video.

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In general, it is quite difficult to fully understand all the intricacies of the organization. all this is due to the fact that the services offered by the company are duplicated on many sites. Most German online stores use only DHL to send orders outside Germany, but Deutsche Post is used only to send written correspondence weighing up to 2 kg. The organization has several methods of international delivery from Germany. Each of them has its own name and has a number of specific features. The directions are as follows:

1. Buch International;
2. Maxibrief International / Postkarte International;
3. DHL Päckchen international;
4. DHL Packet International;
5. DHL Packet International Premium;
6. Global Mail Packet;
7. Global Mail Packet Plus;
8. Globalmail Parcel Standard and Priority.

Buch International expects to send printed publications as quickly as possible permissible dimensions the sum of three dimensions is 90 cm and weighs 2 kg by land or air transport. Maxibrief International / Postkarte International involves sending letters and parcels with the same parameters, but only by air delivery. DHL Päckchen international means sending small goods weighing up to 2 kg maximum length no more than 60 cm. Delivery of such cargo is carried out only by air.

Under no circumstances will DHL be responsible for shipping certain shipments. This list includes the following types of parcels:

• Fragile and breakable antiques;
• Products made from or containing asbestos;
• Precious metals and bullions;
• Currency and fur products;
• Firearms, ammunition and the like;
• Human remains, including ashes;
• Drugs;
• Flammable and hazardous substances.

Additionally, when shipping goods or items by DHL, there are several important points. Counterfeit products, items with swastikas, as well as figs and nuts, animal skins and ivory will also be seized by customs. You also cannot send pornographic films to DHL.

When sending DHL cargo, each specific parcel is assigned its own individual number. This number consists of 12 values. You can track your parcel in the system using this individual 12-digit number even before it is exported from Germany. As for registered and urgent letters, they are assigned a standard number, which looks identical to numbers such as Lx123456789DE or Rx123456785DE. Small packages and parcels that are sent accordingly before export to Germany also have a 12-digit number.

However, after export it is replaced with the standard IPO tracking number and looks like:

• Rx123456789DE – small packages weighing up to 2 kg;
• Cx123456789DE – parcels weighing from 2 to 20 kg;
• Ex123456789DE – parcels weighing over 20 kg (up to 31.5).

As for tracking the parcel specifically, this can be done directly on the company’s official website. There, in the line field called Sendungsnummer, the user needs to enter the 12-digit German internal mail number and at the end press the “Suchen” button. After this, the parcel’s track number in international format will appear in the window. On the same page, information will also appear on the methods of cargo delivery, details of the parcel’s movement and information about the addressee.

This video will explain how DHL works. Don't forget to leave yours