Problems with Explorer in Windows 7. “The program has stopped working”: what are the causes of the error and what to do in this case

Every user knows that the basis of any computer is hardware. Not only the actual power of the system, but also its stable operation will depend on its quality. However, you should not forget about programs, since without them a computer is just a set of chips.

Of course, if there are any problems with them, it sometimes becomes impossible to work on the computer. One of the most unpleasant situations is the appearance of the “program has stopped working” message. Most often it is observed in the case of “Explorer”. What kind of error is this and how to avoid it?

What causes it to appear?

As a rule, such a nuisance occurs due to drivers. New releases sometimes turn out to be incompatible with older versions of programs, which is why the system begins to act weird. Very often this can be observed in old computer games. New drivers on the video card cannot provide a reduced color mode, as a result of which the program crashes, and sometimes even “ blue screen death", more often recognized under the name BSOD.

What to do with drivers?

If the reason is in the drivers, then there may be several options for solving problems at once. Firstly, you can simply remove the old version of the conflicting application and install a new release in its place. Secondly, the exact opposite option is possible: you uninstall the new driver, rolling back to its old version.

As practice shows, the second situation occurs often, especially when it comes to older versions of operating systems, on which previously released versions of applications “get along” better. However, this is not always what causes the “program has stopped working” problem. Windows 7 at one time suffered from severe “intoportability” of older versions of applications, as they caused problems with the kernel. The fault here was the software manufacturers themselves, who were in no hurry to release new versions.

Other notes

In addition, there is a reason to pay attention to the programs you use. Thus, owners of old NVidia cards are strongly advised not to use the driver versions offered on the official website. The fact is that when installed, they “pull” so many additional applications with them that they almost inevitably cause problems for users of not the latest computer hardware.

There is either a significant drop in performance, or you constantly see the “program has stopped working” message. What to do in this case? You will have to delete the official version of the application and look for the driver for the video card using Windows services Update.

How to run Update?

It's very easy to do. First, remove the old release through “Add or Remove Programs” and restart the computer. The system immediately begins to look for the missing driver, turning to the above-mentioned service for this. Once the search, download and installation are completed, you will be prompted to restart your computer again.

Typically, you will no longer see the “program has stopped working” message. What to do if the actions taken did not produce any results? In this case, it is worth thinking about the compatibility of your equipment and system. You should visit the manufacturer's website and read the forums - maybe you need to update your BIOS motherboard or buy a different model altogether.

Some users suffered from a similar problem for several months, until by chance they changed the video card to a new one. Users of ATI equipment have a particularly difficult time in this regard. More than once, experts have reported constant problems in their official versions drivers, so it's always worth keeping this in mind.

Games

How can this be fixed? If the message “the program has stopped working” appears in the case of old toys, then everything is quite complicated. You can try to install with the version of Windows OS in which this game worked without any complaints.

This is done simply. Right-click on the game shortcut, and then select “Properties” from the context menu that appears. You should be interested in the “Compatibility” tab available in the dialog box that opens. Check the box next to the “Run in compatibility mode” option, and then select from the drop-down list the version of Windows OS in which this application worked normally. Click OK, and then try the program again to see if it works.

If this doesn't help

If the application also refuses to work in compatibility mode, you will have to either look for its modern analogue, or run it under the version of the operating system for which this program was released.

Old browser versions

If, again, we talk about Explorer, then the message “the program has stopped working” can often be seen by those users who still have very old versions of Internet browsers installed on their computers. This is especially true for Firefox 3.6, which turned out to be simply incompatible with modern operating systems due to some limitations in them. In this case, this kind of error constantly appears. “Firefox has stopped working” is the message that unlucky users see.

How to solve the problem?

How is this “treated”? Alas, in this case there can be only one recipe: you will have to delete your anachronism from your computer, and then install a new browser. This will not only avoid annoying errors that make it difficult to work on your computer, but will also greatly improve the security of your system. The latter is due to the fact that older browsers have so many security holes known to hackers that it is simply unsafe to surf the Internet using them.

That's why it says: “the program has stopped working.” As you can see, there can be quite a few reasons, but almost all of them are related to an outdated version of the software you are using on your computer.

Please note that these types of errors are extremely often caused by home-made versions of crackers and activators. They often cause very strong changes in the core of the application itself, and this already leads to serious conflicts.

The computer screen displays a blank desktop: no shortcuts, no Start menu, no taskbar. Just a background image. Beautiful, but not normal. This indicates that one of the most important system processes has stopped. Let's look at how to fix the “Explorer is not responding” or “Explorer has stopped working” error in Windows 7.

Causes of the problem and solutions

The problem occurs mainly on pirated versions of Windows 7 and can be caused by a number of reasons. Let's consider everything possible methods eliminating the error.

Video driver update

The graphics adapter is responsible for all the visual interfaces displayed on the computer. Explorer is no exception - this is the main application that requires a correctly functioning video device.

In some cases, updating the driver does not solve the problem, so consider completely reinstalling the video package:

Attention! Download files only from official sources! Otherwise, you risk infecting your PC with dangerous software.

Virus infection

Running dangerous or unwanted software on your computer causes problems with system applications. Explorer is no exception. For Windows scan need to:

Checking and restoring system files

Damage system files, responsible for the launch and operation of Explorer, also lead to similar errors. To correct damage, do the following:

Lack of hardware resources

When the CPU, RAM and hard drive reaches 90-95%, the computer begins to work unstable and crashes any of the processes that it deems necessary. The Conductor may be among them. To resolve the issue, do the following:

This will relieve the PC and ensure stable Windows operation.

Damaged media files

When downloading photos or videos from the Internet or a portable device, some media files may become corrupted, causing the file thumbnail to not display correctly. It is unknown why, but this fact is the cause of failures in Explorer.

To resolve the error you need to:

If the problem is in the thumbnails, the Explorer error will not bother you anymore.

Using cloud storage

Most modern cloud services offer the installation of special managers for convenient file sharing and synchronization. But at the same time, applications make changes to the standard Explorer. They add folders to it that link to online storage. This may cause errors in File Explorer.

To solve this, you need to disable all cloud manager clients and observe the behavior of Explorer. If the utility starts to work stably, remove the software from Google Drive, Dropbox, Cloud Mail.ru, etc.

Advice! To determine the culprit, try disabling “cloud applications” one at a time. If you find any conflicting software, remove it while keeping the rest.

This package of tips should completely rid you of annoying system errors. Now you know how to fix the “Explorer is not responding” error in Windows 7.

Explorer is an application that allows you to navigate from one hard section disk to another to search for items. The Explorer has stopped working error occurs in rare cases and causes the application to crash.

Why did the Explorer program stop working?

Windows Explorer stops working for several reasons, mostly a separate program provokes this reaction. At the moment the guide contacts her, she is not available and acts as the root of the problem. The malfunction can be expressed in one-time failures, since the conductor is knocked out infrequently, then it is quite difficult to determine the source. In other cases, every time the application is opened, an error occurs.

Windows Explorer stops working in Windows 7 and other versions due to the following problems:

Integrated context menu elements;
Faulty codecs, mainly video codec;
Elements included in the control panel;
Rarely, but the reason lies in the video adapter;
Sometimes the file explorer process becomes corrupted due to viruses.

Read also: What are codecs and how to install them?

Any reason is relevant and can significantly harm the conductor. Diagnose the breakdown and fix it one by one.

Explorer stopped working: context menu fix

Windows 7 Explorer stopped working, how can I fix it if the error is in the context menu? – You should return it to its basic state, that is, remove all non-essential applications, most often this will be the answer.

The easiest way to complete the task is to use the ShellExView utility. The application shows programs that have contextual display.

In the main menu of the program, sort the parameters by “Type”;

Find everything that is of the “Context Menu” nature;
Disable all elements in the path that have an asterisk using RMB or F7, except Microsoft;
Reboot and check the result.

How to open the registry in windows 10? Working with the registry

If the expected result does not occur, disable other items, but be sure to leave the processes produced by Microsoft; all others can be disabled. We will have to use a selection method to identify and eliminate the problem.

You can also check if there is a problem with minor utilities using Safe Mode. You can go to it by pressing F8 at startup. In theory, the Windows 7 Explorer program has stopped working error should not appear, otherwise you will have to run the sfc agent.

Windows Explorer stopped working, faulty codecs

Current issue, the Explorer program has stopped working, how can I fix it, because codecs are an invisible part of applications? Let us immediately note that most often the problem is in video codecs, thanks to them a thumbnail of the video file is formed and their absence causes a failure. In some cases, other applications also trigger the error.

To diagnose whether the problem is in the codecs or not, you should disable the display of thumbnails. You can do it like this:

Go to the Control Panel, if this problem occurs, it should open;
Select the Folder Options tile;

In the “View” tab, uncheck the “Display file icons in thumbnails” option.

The type of problem will immediately become obvious; if the codecs are still faulty, then you should simply reinstall them, since there are a lot of them on the Internet.

The integrity of the conductor is broken

If the OS has been subjected to a virus attack or other damage, it may experience changes in the operation of system files. The problem is not necessarily in the conductor, although there is not much difference. You just need to run a special sfc scan.

Press Win + R and enter cmd;
Paste sfc /scannow into the console;

Only the administrator has rights to perform the procedure.

After checking and eliminating the error using this method, you still need to destroy the viruses; they can be easily processed using antiviruses.

Diagnostics of service health

Many applications have their own services that sometimes crash. It is necessary to disable all third-party elements one by one and then, inevitably, a problematic application will be found. To do this you need:

Win + R and enter msconfig;
Go to the “Services” tab;
At the bottom, select “Do not display system services”;

Review of SSD Mini Tweaker for Windows

You should not disable, at least first of all, driver services; everything else can be deactivated.

When the root of the problem is determined, you should update the drivers for the application or completely stop using it.

Driver for video adapter

The cause of multiple problems, especially those related to the video component, is the video driver. It consists of complex mechanisms, frequently updated, adapters and varieties of drivers exist huge amount– all this causes the risk of application failures.

You just need to update the driver, to do this:

Start and RMB on “Computer”;
Next, select “Properties”;
Now open "Device Manager";

In the “Video adapters” section, select the item with a discrete card;
Double click and go to the “Driver” tab;
Now select "Update".

Alternative option is to use the graphical interface from the driver manufacturer, but it does not always work correctly.

Using one of the proposed approaches, with a high degree of probability, it will be possible to eliminate the error and return correct processing conductor. Quite often the problem is in minor programs, and much less often the cause is system failures. If you still have questions on the topic “Fixing the error “Explorer has stopped working”,” you can ask them in the comments

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If Explorer restarts in Windows 7

Many computer users are aware of this problem when the error “Explorer has stopped working” occurs or the Explorer restarts. There are several reasons for this error to appear. The first is the incompatibility of a particular program running with your Windows 7 operating system. The other possible reason, which, however, can only be applied when starting a video - this is a problem with codecs.

Methods for solving the problem

If the Explorer program restarts in Windows 7, this can be fixed using several methods. There are undoubtedly more, but I will give three as an example. The first is to remove all programs on your computer system, or you can simply reinstall the system using the Windows 7 reinstallation program. The next option is to edit the Windows registry, but this can be fraught with consequences, so it is better for less experienced users to refrain from this method . And finally, the third possible plot is to download a simple ShellExView program, but it also has a minus - an English-language interface.

ShellExView program

As you already understand, we will talk about the ShellExView program, which I consider the most in an effective way solving an emerging problem with Explorer. So, this utility is absolutely free, which, you see, is important. It won't take up much space on your computer, but it has the ability to organize permissions various programs, which are built into your Windows 7 OS. Please note that there are two versions of this application available for download: for 32 and 64-bit operating systems.

After downloading ShellExView, unpack it, run it as administrator, after which the following window should appear.

Then click on the line “Company”, disable all explorer extensions configured earlier using the F7 key. After disabling all unnecessary extensions, restart Windows 7.

If after this the Explorer termination error no longer occurs, then you are lucky, the problem has been resolved. You can now go back to ShellExView and enable any of the disabled components. Work like this for several days, if the problem does not return, go to the utility again and add a few more removed extensions. This way, by adding them little by little, you will see which of the disabled add-ons was causing File Explorer to crash.

As you can see, working with the ShellExView program is easier than reinstalling the entire system. I hope that with the help of this utility, the Explorer error will be eliminated forever.

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How to deal with the “Explorer has stopped working” error or restarting Explorer

If File Explorer closes when you open a folder or invoke the context menu, the problem is usually caused by some third-party application. Most often the culprits are third parties:

context menu items when explorer crashes when calling it
codecs when Explorer closes when opening a video folder
Control Panel items when File Explorer error occurs when opening it

Method 0 - Only for ASUS laptop owners

Update your Asus WebStorage software. If it doesn't help, delete it (Win+R - appwiz.cpl). If after this the problem is not solved, read on.

Method 1 - Disabling problematic context menu items

In most cases, the easiest way to fix the problem is to use the ShellExView utility.

If disabling the context menu extensions marked with an asterisk does not solve the problem, continue disabling the remaining menu extensions, and then all other third-party (i.e., non-Microsoft) extensions.

Method 2 - Checking File Explorer in Safe Mode

If you have disabled all third-party extensions, but still cannot overcome the problem, all is not lost. You need to check if the problem is in safe mode by following these instructions. They will most likely help you identify the third-party program that has disrupted the Explorer.

Method 3 - Checking the integrity of system files

If the problem occurs in Safe Mode, the cause may be corruption of system files. Open command line as administrator and run:

Sfc /scannow

If at the end a message appears that some files could not be recovered, prepare a report (file \windows\Logs\CBS\CBS.log in the archive) and proceed to the next step.

Method 4 - Check for viruses

A virus is also a third-party program, only in disguise. Malicious programs often disrupt the normal operation of Explorer, so I recommend checking for viruses. You can do this yourself or under the guidance of forum specialists.

Method 5 - Help on the forum

If none of the previous methods helped, we will solve your problem in the forum. This requires a memory dump, which is easy to create:

Download the ProcDump utility and unpack it into a separate folder, for example, C:\ProcDump
Run a command prompt (cmd.exe) as administrator and run: C:\ProcDump\procdump.exe -accepteula -e explorer.exe C:\ProcDump\
Cause a failure or just wait for it by working with the explorer.
Upload the saved dump from the C:\ProcDump folder in an archive to a file hosting service, for example:
- Yandex.Disk
- RGhost
- DropMeFiles

Now contact this thread, post a link to the memory dump and answers to four questions:

What result did disabling context menu items bring?
Does the problem occur in Safe Mode?
How did the system file check end? Attach an archive with the CBS.log file to your message if not all files have been restored.
When and how was the last virus scan performed?

You can mark fragments of text that interest you, which will be available via a unique link in the address bar of your browser.

When working in the operating room Windows system The user may experience an unexpected problem, which is the failure of the system explorer. Typically, this will cause icons to disappear from the desktop, and the message “ The Explorer program has stopped working". What causes this problem and how to eliminate it?

Finding the cause of a system failure

Let us immediately note that the main reason for this error is the presence of third-party software on the computer, which through its actions affects the correct operation of the system. A common belief is that failure Windows Explorer(this is the name of the service) appears incorrectly as a result of errors in the OS itself, since the system itself cannot influence the behavior of processes during normal startup.

The main reasons for unsatisfactory performance Windows Explorer can be called:

untimely installation of OS updates;
operation of an outdated or outdated version of the driver for the video card;
influence malware or a virus on the PC;
installed applications from an unknown vendor, which may cause incorrect operation when launched Windows Explorer;
a malfunction of the system registry, which is also a consequence of the influence of third-party software.

How to fix the problem?

Step 1: Check your computer for malware

If you already have antivirus program, then you should update its databases, and then run a full system scan. Of course, the verification may take a long time, however, it is worth it. By the way, when detecting infected programs and suspicious objects, it would be preferable to use the function complete removal. At the same time, the antivirus will show the path to each file, so you should independently remove not only these files, but also all components of the dangerous software.

Step 2. Update video card drivers

Old driver versions can significantly affect performance Windows Explorer, so it’s worth updating them promptly.

In order to update drivers, you need to go to Task Manager and find the link Video adapters. Then right-click on it and start updating the drivers. If everything is in order with your drivers, then you can skip this point, however, to clear your conscience, it is still worth checking the integrity of all system files.

You can learn more about how to check the integrity of files. Remember that if there is a system damaged files, troubleshooting may require installation disk with the current OS version.

Step 3: Disable programs from the context menu

If there are problems with Windows Explorer continue to irritate you, then you should try disabling third-party program components in the context menu. This can be done using the utility.

When you start the program, we sort the table by type and turn off all the elements that are in the row one by one Context menu and are not a company product Microsoft. Then we reboot the system and, using the method of elimination, find the program that is causing the malfunction Windows Explorer.

The likelihood of solving the problem using this utility is quite high; however, if the incorrect operation of the explorer continues, then the only the right option There will be a reinstallation of the system itself. This should be done as a last resort, because it is not a fact that on a “clean” Windows, when launching one of the previously downloaded utilities, the user will not again encounter operational problems Windows Explorer.

Causes of the problem and solutions

The problem occurs mainly on pirated versions of Windows 7 and can be caused by a number of reasons. Let's consider all possible methods for eliminating the error.

Video driver update

In some cases, updating the driver does not solve the problem, so consider completely reinstalling the video package:

Attention! Download files only from official sources! Otherwise, you risk infecting your PC with dangerous software.

Virus infection

Running dangerous or unwanted software on your computer causes problems with system applications. Explorer is no exception. To scan Windows you need:

Checking and restoring system files

Damage to the system files responsible for launching and operating Explorer also leads to similar errors. To correct damage, do the following:

Lack of hardware resources

When the load on the processor, RAM and hard drive reaches 90-95%, the computer begins to work unstable and crashes any of the processes that it deems necessary. The Conductor may be among them. To resolve the issue, do the following:

This will relieve the PC and ensure stable Windows operation.

Damaged media files

To resolve the error you need to:

If the problem is in the thumbnails, the Explorer error will not bother you anymore.

Using cloud storage

Advice! To determine the culprit, try disabling “cloud applications” one at a time. If you find any conflicting software, remove it while keeping the rest.

This package of tips should completely rid you of annoying system errors. Now you know how to fix the “Explorer is not responding” error in Windows 7.