Why the computer does not recognize the iPhone as a drive. iTunes (computer) does not see the iPhone. Troubleshooting on Windows and Mac
As a rule, the vast majority of users use the iTunes program to pair an Apple device with a computer. In this article, we will try to answer the question of what to do if iTunes does not see the iPhone.
Today we will look at the main reasons why iTunes does not see your device. By following these recommendations, you will most likely be able to solve the problem.
Reason 1: Damaged or non-original USB cable
The most common problem that occurs due to the use of a non-original, even if certified by Apple, cable, or an original one, but with existing damage.
If you are in doubt about the quality of your cable, replace it with the original cable without a hint of damage.
Reason 2: Devices don't trust each other
In order for you to manage an Apple device from a computer, trust must be established between the computer and the gadget.
To do this, after connecting the gadget to the computer, be sure to unlock it by entering a password. A message will appear on the device screen. "Trust this computer?" with which you must agree.
The same is true with the computer. A message will appear on the iTunes screen asking you to confirm the trust between devices.
Reason 3: Incorrect operation of a computer or gadget
In this case, we suggest that you restart your computer and apple device. Once both devices have booted up, try connecting them again using the USB cable and iTunes.
Reason 4: iTunes crash
If you are completely sure that the cable is working, the problem may be with the iTunes program itself, which does not work correctly.
In this case, you will need to completely remove iTunes from your computer, as well as other Apple products installed on your computer.
Once you have completed the uninstallation of iTunes, restart your computer. After that, you can proceed to install the new version of iTunes, after downloading the latest distribution of the program from the official website of the developer.
Reason 5: Apple device malfunction
As a rule, a similar problem occurs on devices that have previously been jailbroken.
In this case, you can try to enter the device into DFU mode, and then try to restore it to its original state.
To do this, completely turn off the device, and then connect it to the computer using a USB cable. Launch iTunes.
Now you need to enter the device into DFU mode. To do this, hold down the power button on the device for 3 seconds, then, without releasing the button, also hold down the "Home" button, holding both keys for 10 seconds. Finally, release the power button while continuing to hold "Home" until the device is detected by iTunes (on average, this happens after 30 seconds).
If the device is detected by iTunes, start the restore procedure by clicking on the appropriate button.
Reason 6: Other device conflict
iTunes may not see the connected Apple gadget due to other devices connected to the computer.
Try disconnecting all devices connected to your computer's USB ports (except for a mouse and keyboard), and then try to sync your iPhone, iPod, or iPad with iTunes again.
If none of the methods helped you fix the problem with the visibility of the Apple device in iTunes, try connecting the gadget to another computer that also has iTunes installed. If this method is not successful, contact Apple Support.
Connecting your iPhone or iPad to your computer and seeing an error window saying "USB device not recognized"? Well, you are not the first to encounter such a problem, unfortunately, it manifests itself quite often and for a variety of reasons. In this manual, we will describe all known ways to eliminate it.
Restart your computer
The first thing to do after you see the ominous “USB Device Not Recognized” error message is to restart your computer. First, you should disconnect your iPhone or iPad from the computer and connect it via USB after it is fully turned on. In many cases, a simple reboot fixes the problem, but if it still appears in your case, pay attention to other recommendations.
Make sure you have the latest version of iTunes on your computer
At this point, everything is also simple - launch iTunes, go to the "Help" menu and select " Updates". In the event that updates are available, wait for them to download and install, and then try connecting your iPhone or iPad again.
Disconnect other USB devices
If you have a lot of USB devices connected to your computer, you should try to disable the ones you don't need at the moment. After that, try connecting your iPhone and iPad to your computer again - in most cases, the problem will be resolved.
Reinstall iTunes
If this does not help, then the problem may be a failure in iTunes. Such failures are quite rare, but you should still make sure that iTunes is working properly. The process of removing iTunes is simple, however, you need to remove the components strictly in the following order:
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
After all iTunes components are removed from the computer, you need to restart it and install the latest version of iTunes by downloading it from the official Apple website.
Check for driver conflicts
Step 1. Run " Task Manager»
- Windows 7: Start -> « Control Panel» -> « system and safety» -> « System» -> « Device Manager»
- Windows 8: Swipe in from the right edge, select " Search”, enter “ Device Manager" and press Enter
- Windows 10: Click the search box on the taskbar, type " Device Manager" and press Enter
Step 2. Find the driver item in the list of the "" section
Step 3. If next to the driver Apple Mobile Device USB Driver a sign with a down arrow is displayed, right-click on the driver and in the context menu that opens, select " Engage". If another symbol is displayed next to the driver, go to the next step
Step 4. If next to the driver Apple Mobile Device USB Driver an exclamation or question mark is displayed, right-click on the driver and select " Delete»
Step 5. Right click on the item " USB Universal Serial Bus Controllers' and select ' Update hardware configuration»
Step 6: Wait for the driver reinstallation to complete
Despite the fact that modern iOS devices can do without a computer, there are scenarios in which you still have to turn to it. It is quite logical that certain roughnesses may arise at the intersection of technologies, and it is with such questions that we will try to understand this material.
One of the common problems when working with iTunes is the inability to detect the connected device. There may be several reasons for this, but often a failure occurs in the trusted connection mechanism, when keys are stored on both gadgets for subsequent authorization. By default, the “Trust this computer” prompt should be displayed the next time you connect, but the other day the author encountered the exact opposite situation, when the request was not repeated after the user’s negative response. You can solve the problem, as expected, in a few simple steps.
Let's start, as expected, with the "native" environment for iOS and iTunes - the OS X operating system. Of course, due to hardware and software integration, problems here are less common, but no one is immune from accidents. So, if the iPhone stubbornly refuses to trust your Mac, you can try clearing the contents of the special Lockdown system directory. To do this, disconnect the iOS device from the computer, execute the key combination [ cmd]+[shift]+ [G] (or choose Go to Folder from the Go menu in the OS X menu bar) and go to /var/db/lockdown/. In the window that opens, you will see one or more (depending on the number of synchronized devices) certificate files that you want to delete.
After that, we connect the gadget and answer the question about trusting the computer in the affirmative. The device should now be recognized by the system.
For the Windows OS, which your obedient servant faced with the “persistence”, the essence of the procedure remains the same. The only difference here, apart from a different location of the “culprit”, is the need to display hidden files and folders. To do this, open the Control Panel from the Start menu and go to the Folder Options section, where on the View tab we select the parameter of the same name. As for the address, it varies for different versions of Windows.
Windows XP: C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
Windows 7, Windows 8, Windows 10: C:\ProgramData\Apple\Lockdown
If the above manipulations did not solve the problem, there is a more complicated method for the Microsoft OS related to the mobile device driver and described by a YouTube user with nickname STOK SHOK.
We hope these tips will help your gadgets find a common language. As usual, do not forget to look where you can ask a question regarding the use of Apple technology, send screenshots
To connect your iPhone to a computer via a USB port, you will need the gadget itself, the USB cable that comes with the device, and, of course, a computer. USB cables come in several versions (depending on your iPhone model):
The first option is a 30-pin connector:
It is compatible with iPhone 2G, iPhone 3G, iPhone 4G and iPhone 4S (iPad , iPad2, iPad3 and iPod Touch are also supported).
The second option is the Lightning 8-pin connector:
It fits more modern models such as iPhone 5, iPhone 5C, iPhone 5S, iPhone 6 and iPhone 6S (iPad Mini, iPod Touch 5G are also supported).
There is also a USB Type-C cable. Unlike Lightning, it can be inserted in any direction, and it has a huge bandwidth - up to 10 Gb / s.
Connect iPhone to computer via usb
To connect an iPhone to a computer via usb, you need to download iTunes. The fact is that the program delivery contains the necessary drivers for connecting Apple devices, and, in addition, many necessary functions for them.
So, go to http://www.apple.com/ru/itunes/download/ and click on the "Download" button
After you have downloaded the program, you need to install it on your computer. To do this, run the downloaded file - you will see a window in which you will need to click the "Next" button
The next window shows you where the program will be installed: click on the "Install" button
After a few minutes, the installation will complete successfully.
don't forget to uncheck the "Open iTunes" tab until you need to launch the program.
Now it's time to connect the iPhone to the computer via usb. To do this, connect one end of the USB cable to the USB input of the computer, and the other, respectively, to your iPhone.
When connected, your iPhone will vibrate to notify you that it's charging.
The installation of the device driver will begin, after which the device autorun window will pop up on the monitor
Then the connected device will appear in the "My Computer" tab as an additional icon
By clicking on it, you will see that the internal memory of your device will open.
You can only view photos and videos, but you can only listen to music if you are connected via iTunes.
How to transfer photos from iphone to computer via usb?
Now let's go directly to iTunes. Click on the iTunes icon and in the window that opens, click the "Accept" button
In the next window, click on the phone icon (in the upper left corner) - you will see your device data
Through iTunes, you can transfer photos from an iPhone to a computer via usb, synchronize with a computer, download music, movies, personal information to your device, and install games and applications from the Apple Store.
What are the advantages of a wired connection?
- - The first and most important thing is the speed of data exchange.
- - Ability to install and remove applications
- - The ability to charge the gadget
- - Ability to restore the device
- - Software update
Of the minuses, I can only note that a USB port is required for connection (and on some brands of computers there are only two of them) and that your iPhone must be near the computer.
The computer does not see the iPhone via usb but is charging: what to do?
But what if you connected your iPhone via usb, it is charging, but the computer still could not detect your iPhone? Let's look at some methods to solve this problem.
- - First you need to reboot both devices in order to make sure that neither of them freezes.
- - The next step is to check all USB ports: they may not work due to broken contacts. To check, take any USB flash drive and check each USB port in turn.
- - Disable third-party software (antiviruses, etc.), do not forget to enable them after checking.
- - Also unlock your phone, it may say "Trust this computer?"
Without an affirmative answer, no synchronization will occur, only charging.
- - Try to change the USB cable - it may be out of order. Sometimes, even without visible damage, the cable is inoperative.
- - Try resetting your phone (don't forget about backup)
- - You can also clean the USB cable connector - it may be dirty.
- - Check if the time is set correctly both on the computer and on your phone (even a small discrepancy will cause the computer not to recognize the iPhone via usb)
If none of the methods helped you, then most likely you have a broken charging connector, and you should change it at a service center.
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Modern mobile apple gadgets perform a variety of functions, in addition to a regular phone, it is also a camera, camcorder, TV, player, game console, e-book.
For full-fledged work with these applications, a periodic connection of the mobile phone to the computer via the USB port is required. In another way, it is not possible to download a new game, melody, book, and so on.
And besides, you need to upload fresh photos and videos to the computer disk. What to do if the computer does not see the iPhone through the USB port?
What steps to take if you connected to the computer, according to all the rules - but there is nothing? The computer does not find your phone, as if you are not connected.
Let's calmly analyze the causes, find ways to eliminate this problem.
Visual inspection
The first thing to check is the integrity of the cord. Inspect it for damage, creases, etc.
If you have a spare cord, change it. Also try plugging the cord into a different USB port.
If you have a laptop, tablet, connect your phone to them in order to quickly determine what the problem is in the computer or phone.
If an iPhone is visible on a tablet or laptop, then the problem is in the computer, or rather in outdated drivers on the computer (more on this below).
With a school eraser, wipe the contacts on the cord to a shine, thus removing pollution and oxidation. Shake off all residue, crumbs of the eraser, from the contacts.
What to do if the computer does not see the iPhone via USB, restart
The next step is to restart both of your devices, sometimes this is enough to fix the problem.
To work with an iPhone through a computer, you need the iTunes program. It is possible that the program will crash. If all the above methods did not fix the problem, try reinstalling this program.
Remove the installed program with the uninstaller, download the new version of the program from the official website - http://www.apple.com/ru/itunes/download/.
After reinstallation, connect the device again.
Manual driver update
If this did not help, then it is quite possible that this problem is in the driver installed on the computer. Try to reinstall it.
First of all, disconnect the "apple" from the computer.
Remove the installed driver by right-clicking on it.
Connect the iPhone, the computer will automatically install the new driver automatically, about which you will see a corresponding message.
On the iPhone, you will be asked for permission to access files. Give that permission.
Open "Explorer", "This PC", if the M3s device is visible, but the files are not visible - unlock the device with your fingerprint, the files will appear.
Automatic driver updates
It also does not hurt to update the driver on the chipsets responsible for connecting devices to the computer.
When you run the utility, remove all unnecessary checkboxes.
Download it and run it, it will scan all installed drivers, identify outdated ones, replace them and update them.
Technical difficulites
These are all problems that you can fix on your own. If all the steps have been taken, but the problem remains, then we can assume that the problem is:
- Failure in the iPhone chip;
- Apple device connector damaged;
- Incorrect firmware;
In these cases, you will have to contact the service center, as this is a job for specialists. Trying to fix them yourself can lead to deplorable situations.
What to do if the computer does not see the iPhone via USB, the result
I hope I managed to answer the question: What should I do if the computer does not see the iPhone through the USB port? As you can see, most of the reasons why the computer does not see the iPhone through the USB port are fixed on their own, quite easily.
To fix the problem, you do not need special knowledge of electronic technology.
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