Free telephone number of the Tinkoff Bank hotline for individuals and legal entities. Tinkoff Bank hotline - free phone numbers for individuals

Tinkoff is a bank that has no analogues in Russia. The institution does not have open offices around the country for clients to contact, however, the Tinkoff Bank hotline by phone numbers is always available. This financial institution serves loans, deposits, customer base accounts. Any person at any time can contact technical support specialists, representatives of banking products. The hotlines of the organization operate around the clock.

Tinkoff is famous for working exclusively remotely. Thousands of managers work all over the country. Bank customers can call at any time, because the bank is in touch around the clock.

Call to a single hot number free: 8-800-333-77-73. It is noteworthy that the caller does not need to enter commands from the phone to get to the employees from the voice menu. Specialists answer all toll-free hotlines of Tinkoff Bank almost instantly. It's always live communication without annoying robots and long waiting times. Specialists always communicate politely, answer any questions about products and cooperation with the company. In the format telephone conversations everything is decided.

When are numbers needed?

Tinkoff technical support responds to any requests and requests from customers. By telephone, you can:

Open a new account;
Apply for a credit or debit card;
Solve questions or problems with valid cards;
Activate or get a PIN code;
Consult about bills, products, repayment of loans;
Block the card;
Find out news about ongoing promotions and subscriber opportunities.

The Tinkoff hotline operates free of charge and around the clock. The quality of service and the competence of employees is monitored by the company's security service, all conversations are recorded. If the specialist cannot answer the request, he simply redirects the caller to the correct department. Such operations are quick and not annoying at all.

Customer support is carried out according to European standards. By the specified phone number, you can find out comprehensive information about the current state of the account, debt or the number of bonuses. Specialists are divided into a clear structure, each has knowledge of a particular banking product (mortgage, loans, insurance contracts, etc.). Thanks to this fact, a high-quality result and high-speed customer service appear.

Tinkoff hotline for credit cards

The structuring of support services applies to all departments of Tinkoff. Lending is a vast area. Labor collective companies distribute among themselves different credit products. Hotline 8800 Tinkoff for lending has the following sections:

Registration of credit cards: 8-800-555-77-78;
Getting advice on loans on activated cards: 8-800-755-10-10;
Cash loans: 8-800-555-09-11;
Loans for the purchase of housing (mortgage lending): 8-800-555-77-75.

As in other sections, numbers with support for credit products work without a navigation menu. Trying to call any line, the subscriber immediately gets into a dialogue with a live consultant.

In case of an erroneous call, the specialist will either automatically redirect the caller to the desired branch, or suggest the correct contact number, where the client will be helped.

Mortgage support phone

For individuals there is an opportunity to receive various services from the bank in the field of acquiring residential real estate:

Assistance in obtaining mortgage loans from partners of the organization at reduced rates;
Loans with state support or using maternity capital;
Lending secured by real estate owned by the borrower;
Structuring and refinancing mortgages taken from other financial institutions.

You can get advice on any of the listed items by calling 8-800-755-75-53. The staff on the other end of the wire will tell you about possible loan amounts, interest rates, required documents.

24/7 insurance support number

There is also a dedicated line of Tinkoff Bank - a free number for customers who are planning or have already concluded an insurance contract with the company. Number for insurance subscribers: 8-800-755-80-00.

With these numbers, citizens can:

Conclude and terminate insurance contracts;
Receive background information about conditions from the policyholder Tinkoff;
Resolve disputes in this area.

The conclusion of the contract is also carried out in telephone communication. Based on the above data, the insurance specialist draws up a contract. The policyholder receives a copy of the document by courier. As soon as the first deposit in the amount stipulated by the contract is made, the official term of the insurance begins.

Line for business and legal entities

Legal entities are interested in completely different banking products than ordinary citizens. For businessmen, there is a bank's own call center department, you can get through there by phone: 8-800-755-11-10. You can also call the managers of the organization for free and at any time of the day. Programs in the business field offer more favorable conditions that will appeal to entrepreneurs of various levels.

Lines for foreigners

Especially for subscribers living abroad, there are contacts:

8-495-648-10-10. Number for communication with the Moscow office of Tinkoff, suitable for foreign subscribers.
8-495-648-11-11. You can call from a mobile, a dedicated number for credit card holders who are in this moment Abroad.
8-495-645-59-19. Mobile service for debit card or deposit holders calling from another country.

The department for working with foreign calls is also round-the-clock. Depending on the mobile operator, the cost of calls may vary.

Alternative methods of communication

The free Tinkoff Bank hotline for individuals is not always a convenient means of contacting specialists. In case of difficulties when using telephony, you can use alternative contact details:

Through Personal Area on the official website of the organization (there is online support in the form of a chat);
By email [email protected](on credit cards) [email protected](for debit cards and deposits);
At the official office of the company at the address: Moscow, 1st passage Volokolamsky, 10/1.

In the case of a telephone call, a personal manager is assigned to each client, leading him through the necessary departments of the well-coordinated system of Tinkoff Bank.

No related entries found.

Over the past 12 years, Mr. Tinkov has created a whole umbrella brand with the same name and with a double “f” at the end, under which many companies operate in various highly profitable sectors of the domestic economy (probably it’s not worth saying that they all make money out of thin air). , as the founder himself says, he is in this guru): starting with the bank, insurance company and ending with mobile communications. The achievements of Branson and his Virgin Group haunt our Russian counterpart this entrepreneur (we are talking about Oleg Filimonovich). But not about that now...

The main thing is that it is very problematic for the user to find the phones of all companies in one place, for example, on the official website. Each has its own subdomains. And in order to find out the necessary information, you need to go to the appropriate address from the main page of. Site. For the elderly, this is extremely inconvenient, so we have collected all the contacts in this article.

On the issue	Number
Cards	8 800 555 777 8
Insurance	8 800 555 777 8
Bonuses	8 800 555 777 8
Mortgage	8 800 555 777 5
Credit	8 800 755 466 4
Contribution	8 800 555 22 77
Investments	8 800 755 27 56
Trips	8 499 270 45 44
Payments	8 800 333 777 3
Mobile	8 800 555 49 29
business	8 800 755 11 10

If we talk about the call center of any company, they are all approximately the same. You can say more about one negative, less about the other. There are small external features And so on. But TKS, due to his viral PR, himself allowed the public to learn so much about the underside of his work that there is nowhere to put stigma, stop here for a bit. However, there are also pluses.

they answer instantly, you won’t say anything - Tinkov was able to make a high-quality, “polite” connection
quickly resolve the simplest issues, especially when it comes to the primary sale of a particular product to you

FOR EXAMPLE! Personally, I had a situation - I made a payment from my personal account from a debit card in the amount of more than 150,000 rubles. Immediately, literally a minute later, after pressing the “pay” button, a TCS employee called and asked if I was doing this. As it turned out, the threshold of 150 tr. they have a borderline, when the transaction is temporarily blocked until the details are clarified.

most of the operators work remotely, from home (of course, they are trained hard on Skype according to the principle of the MLM structure, this is not bad in itself, but several disadvantages follow from this)
constantly during the conversation they ask you to “wait 1-3 minutes” to look into your “memo” or into the database
they cannot solve a more or less non-standard, complex issue (after all, the management is sitting far away, not at the next table)
and, accordingly, it is almost impossible to close a credit card through a call center, and they do not have service offices (that is, they are dynamizing the issue by any means), but now everyone knows this
very intrusive if they want to sell you something (we mean cold calls, etc.)

How to call

What can be said here is original? We take the phone in hand, dial the numbers you need and call. Please note that the specific Tinkoff Bank number depends entirely on the type of service and the question you want to answer. For example, if you need to apply for CASCO, we call 8 800, you want to take a loan for 8 800, the deposit is for a completely different one. Consider this moment so as not to hear the phrase “You didn’t get there” at the other end of the line.

How to use the chat

It may seem strange, but even the couriers themselves, delivering cards to addresses, recommend not calling for all questions, but writing in a chat through your personal account from the TCS website. What is the rationale for such advice is difficult to say, but since everything large quantity people are afraid to talk even on the phone, everyone is only happy with this way of solving problems. And you don't have to look for a contact phone number hotline Tinkoff Bank for each specific service (after all, they differ in this principle).

How it's done? We go to our LC.

If we talk about banking services, then your phone is the key to this electronic world. With it, you can come up with or remember a password. It is also needed to pass double authorization, which is performed every time before entering the account, which guarantees you increased security of personal data or finances.

Next, we look in the lower right corner for a pop-up “dice” with a technical support offer. This is exactly what you need (hard to miss, harder to find the company logo). We press, write your question - the operator will connect within a couple of minutes (you won’t have to wait long). And the communication began.

ON A NOTE! Based on user feedback, it can be said that this way really good. It is fast, there are always free operators, simple questions are solved at once. So that you will spend more time dialing the TCS number, and on a typical wait for “1-2 minutes”, which the employee always asks to wait for the client while he clarifies this or that information.

Reviews of some services

Travel

Tinkoff Bank continues to develop its partnership business in order not to invest as much as possible in the creation of new infrastructure (only in websites and advertising). And the Travel service is a good confirmation of this. Yes, a competent Internet resource with a nice design has been made, it includes 4 sections that are different in meaning: car rental, search for an air ticket, railway and hotel. All this is very useful for any traveler. Good usability, 80 percent copied from the flagships of the listed segments. And then the bank actually does not hide the fact that users are looking for a train with the support of Onetotrip, a plane ticket with the Air Ticket Office, a hotel with Booking, and the like. That is, TCS again trades in partnerships. Why does he need it? It is not known whether he receives any commissions for a lead (a client brought in), but at the same time he “sells” his cards (first of all, Allairlines), and then, as he goes, he may be able to sell a credit card.

With telephones, the general logic works for the entire bank as a whole - each individual service has its own number, many of them in the Moscow code. And this means that you can only call from the region for a fee, calls will be charged in accordance with your telecom operator. For mobile, consider possible presence at your roaming tariff.

Tinkoff Bank is the only bank that operates entirely remotely. As a result of this fact, the presented bank has developed many ways of interacting with customers. Currently, the support service of this bank is recognized as the best in Russia. How to get help from the support service operators of the represented bank different ways and will be discussed in this article.

How to contact Tinkoff Bank? A free hotline is available to all clients of the represented organization. Moreover, you can make a call to the numbers that will be presented below, both from a mobile and from a landline phone. The main advantage is that the support service is available to everyone at any time and absolutely free.

So, as soon as you have any question related to the operation of Tinkoff banking products, you can get qualified assistance by calling one of the following numbers:

The main number of the operator Tinkoff Bank, intended primarily for individuals - 8-800-555-10-10.
Phone designed for resolving issues legal entities — 8−800−755−11−10.
Phone number for clients who are currently are abroad— +7−499−605−11−10. In this case, the call is not free, and its cost will depend directly on tariff plan used by the client.
Phone number for questions related to obtaining or repaying loans — 8−800−555−09−11.
If you have any questions, related to mortgage, call - 8-800-555-77-75.
If your question Connected with credit cards , then dial - 8-800-555-77-78.

Online call to the bank support service

If you have any questions related to banking products issued by Tinkoff Bank, or other services, you can contact the support service via an online call. This method is suitable, first of all, for those customers who for some reason cannot make a call using a mobile phone. To make an online call, the user must have access to the Internet, as well as headphones and a microphone.

You can make an online call to the support service as follows:

First of all, it is necessary go to the official website banking organization, you can do this using the following link - www.tinkoff.ru.
After going to the specified site, you must go to the "Contacts" section.
Further, only press the button "Online call to the bank" and wait for the operator's response.

The main advantages of an online call:

24/7 access. Bank operators are ready to answer customer questions at any time of the day.
For free. The call you make is absolutely free.
Quality help. Bank operators are ready to help clients in resolving any problem, as well as answer any questions related to the services of Tinkoff Bank.

Online chat with Tinkoff bank

If you do not have the ability to make a call to the support service using a mobile phone, and you also do not have a microphone for online communication with the operator, then you can get help in the online chat. Chat operators also work around the clock and are ready to help resolve any problems and answer all customer questions regarding the operation of the bank.

You can contact the online chat operator as follows:

Go to site tinkoff.ru.
After going to the site, go to the "Contacts" section.
Further click the "Messages" button, which is located in the lower right corner of the screen.
After clicking on the specified button, a menu will open in which you need to select "Chat".

Immediately after switching to the chat, you can ask your question to the operator, the answer will come within a few minutes (depending on the workload of the operators).

Contacting Tinkoff by email

During busy times, online call and chat operators may not respond to customers for a long time. So, if you do not want to wait for a response in the online chat and at the same time do not have the opportunity to call the support service at one of the hotline numbers listed at the beginning of the article, then send your request by e-mail. In this case, you will receive a qualified response from a bank employee to your mail.

The speed of receiving a response depends on the workload of the operators, but does not exceed 24 hours.

You can send an email request as follows:

Go to site tinkoff.ru.
Go to section "Contacts".
Click "Messages" button.
Select item "Mail".
Select the type of appeal, enter a subject, and write your message. After that, fill in your personal details to receive a response.
Send an appeal.

How to send a document to the bank?

If you need to send any document to the bank, for example, to approve an application for a loan, then you can do it without leaving your home. To do this, you only need to make a scan (or a high-quality photo) required document and save it on your computer or any other device with Internet access.

After that, you can send the document like this:

Go to site tinkoff.ru.
After that go to "Contacts".
Next click "Messages" button, then a menu will open in which you need to select item "Mail".
Compose your appeal, enter personal data and add to the appeal Required documents. To do this, simply click on the "Upload Document" button.
Send an appeal.

Tinkoff Bank in social networks

Currently, almost all large organizations create their pages in in social networks to connect with your clients. Tinkoff is no exception and maintains its image as a progressive company.

So, you can communicate with bank employees in the following social networks:

In contact with.
Facebook.
Twitter.
Classmates.

Video: what is Tinkoff Bank and how to contact support?

Tinkoff Bank is a remote Internet banking system that does not have a branch network. The head of the institution, Oleg Tinkov, believes that we live in a century modern technologies and queues of customers in offices should be a thing of the past. Remote system work - that's what should be so appreciated in the modern world.

In fact, this is the only institution that has only one office in Moscow. It was created to coordinate all the numerous employees of the company scattered throughout the country.

In order to open a deposit, issue a card or ask any questions, you can write a letter to the directorate. However, the Tinkoff Bank hotline phone is the most convenient way for inquiries and product orders. This is a special free center for customer assistance. It works the same simple people, as well as customers, so it's easy and simple to communicate with them.

How to resolve your issue without an operator

If you have the Internet at hand and you don’t really want to call operators and provide them with your personal data, try looking for your answer in FAQ on the official website of the institution. The bottom line is that some operations can be done independently, without contacting the hotline.

What phone number should you call

To date, the telephone hotline of Tinkoff Bank for general issues— 8 800 555-777-8. It is listed on the official website at the bottom where you can call online. For different types questions, various phone numbers are provided, where specialists with knowledge only in a certain area of knowledge work. It's not scary if you get to the wrong manager, he will tell you the number where you can call to contact the bank, to solve your problem, or he will transfer you to the right specialist immediately during the conversation.

Important: Tinkoff is always online and ready to communicate with its customers - around the clock at any time, without public holidays and weekends.

The main difference is that there is no need to search for the desired item in the voice menu, the specialist responds very quickly.

The Tinkoff Bank hotline phone is free of charge for all city and mobile operators. Please note: the call is free only to telephone lines with code 800, and if you are from abroad or call using code 495, then the conversation will be paid, the billing depends on your telecom operator.

head office

If you have any questions that, as it seems to you, the operators cannot solve or they did not help you, you can contact the headquarters at the address: Russia, Moscow, 1st Volokolamsky proezd, 10, building 1, index 123060.

Email:

[email protected]- to communicate with the press service;
[email protected]- to contact the security service.

You can also contact the management by fax: 8-495-645-59-09.

Investments

If you are an investor and want to invest your money in some interesting and profitable project, the operator of Tinkoff Bank will help you at 8-800-755-27-56 (for foreign citizens 8-499-605-10-01). If you can't call, write to [email protected].

Business

A separate operator number has also been created for proposals on the topic of business: 8-800-755-11-10. For those who call from other countries, an individual hotline has been created 8-499-605-11-10. It is possible to communicate with the bank and with the help of Email: [email protected].

Debit cards and deposits

Do you have a debit card in hand and have problems that you are not able to solve on your own? Contact by phones:

8-800-755-25-50;
8-800-555-25-50; 8-495-645-59-19 (for other countries).

If you want to issue a debit card for yourself or make a deposit, call the specialists with your suggestions at 8-800-555-22-77.

If you do not want to communicate with the operator, write [email protected].

Credit cards and loans

If you have a credit card and have questions, or if you want to become its happy owner, there is a credit hotline for you:

8-800-555-10-10; 8-800-755-10-10; 8-495-648-11-11 (calls from other countries); 8-800-555-77-78.
You need money to buy a home in the primary or secondary market, then there is a mortgage for you. Call the number: 8-800-555-77-75 and find out more about the offer.
You urgently need a cash loan and you like the Tinkoff offer, contact the operators: 8-800-555-09-11.
If you have any questions or would like to communicate in writing, then there is a mail for you: [email protected].